Bereavement Technician

Sunderland City Council; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government council in the UK is seeking a Bereavement Services team member to manage interments and cremation processes across multiple cemeteries. The ideal candidate will have strong customer service skills, self-motivation, and a commitment to excellence during sensitive times. This role offers a unique opportunity to make a positive impact in the community.

Qualifications

• Proven track record in customer service delivery.
• Self-motivated and driven to achieve high standards.
• Committed to offering advice and support during emotional times.

Responsibilities

• Prepare grave spaces for private interments and cremated remains.
• Coordinate family burials throughout 10 cemeteries in Sunderland.
• Oversee cremation processing as part of a duty rotation.

Skills

Customer service

Self-motivated

Attention to detail

Job description

An exciting opportunity exists to join the Bereavement Services team at Sunderland City Council and work within this progressive department.

You will be responsible for preparing grave spaces for private interments and cremated remains, coordinating family burials throughout 10 cemeteries in Sunderland, liaising with Funeral Directors and Memorial Masons to ensure service excellence for every service and every family and overseeing cremation processing at Sunderland crematorium as part of a duty rotation.

The successful candidate will have a proven track record in delivery of customer service, will be self‑motivated and driven to achieve high standards and be committed to service excellence, offering advice, support and care during what may be an emotional time for family and loved ones.

For an informal discussion please contact Andy Wilson or Ian Hammond on 0191 561 8131.

Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: [e-mail].

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short‑listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.