Bereavement Services Catering Assistant

Gloucester City Council; Gloucester; On-site; GBP 21,000 - 25,000; Part time

Job summary

A local authority is seeking a Bereavement Services Catering Assistant in Gloucester to prepare and serve food and drink at the cemetery and crematorium. The role involves taking bookings and requires empathy and strong communication skills, especially given the sensitive nature of the work. This casual position offers a flexible working environment and operates Monday to Friday, 9:00 am - 7:00 pm.

Qualifications

• High level of empathy needed for interacting with bereaved individuals.
• Strong communication skills to handle phone bookings effectively.
• Attention to detail in food presentation and service.

Responsibilities

• Prepare and serve food and drink at the Cemetery and Crematorium.
• Take bookings from funeral directors and the general public via phone.
• Ensure all food is presented to a high standard.

Skills

Empathy

Good communication skills

Customer care skills

Job description

• Job Title: Bereavement Services Catering Assistant
• Job Location: Cemeteries & Crematorium
• Salary: £24,796
• Hours per Week: 37.00
• Contract Type: Casual
• Closing Date: 12/11/2025
• Job Requisition Number: 12779
• This post is not open to job share

We are a dyal authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

An exciting opportunity has arisen to become part of the Bereavement Services catering team at Coney Hill Cemetery and Crematorium. You will report to the Bereavement services team leader. We are a small friendly team operating within the public sector providing catering facilities to bereaved families and the general public.

We are seeking to appoint a self‑motivated and enthusiastic individual to become part of the Bereavement services catering team in the day‑to‑day running of the facility on site at the Cemetery and Crematorium. Main duties will be preparing and serving food and drink, taking bookings from funeral directors and the general public by phone. Attention to detail is essential as this is a key role in ensuring all food is presented to a high standard.

You will be dealing with the bereaved in often stressful circumstances; it is therefore essential that you have a high level of empathy and good communication and customer care skills. Hours may vary between the hours of 9:00 am – 7:00 pm Monday – Friday.

Additional Information

To access the Job Profile, please follow the link below:

Food and Drink Assistant Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [e-mail].

Further information on our commitment to Equality and Diversity can be found Here.

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.