Bereavement & Accident Claims Specialist

The People’s Pension; Crawley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A not-for-profit organization is seeking an Accident & Bereavement Claims Assessor to support customers during sensitive moments, managing claims with compassion and expertise. You will collaborate with internal teams and external partners, ensuring service excellence and compliance. Ideal candidates will have a good understanding of financial services and possess empathy in handling emotional situations. This role offers a hybrid working model and generous benefits to encourage employee well-being.

Benefits

Generous pension contributions up to 14%

Employee healthcare

Onsite gym

Learning & development opportunities

Volunteering days

Social clubs and events

Travel season ticket loans

Qualifications

• Experience in managing death, ill health, and accident claims.
• Ability to handle emotional conversations with sensitivity.
• Strong active listening skills to assess customer needs.

Responsibilities

• Manage and assess claims across product range with compassion.
• Collaborate with colleagues to ensure service excellence.
• Maintain relationships with internal and external stakeholders.

Skills

Good knowledge of Financial Services

Good organisational and time management skills

Basic understanding of bereavement and terminal illness

Tools

Office systems

Job description

A not-for-profit organization is seeking an Accident & Bereavement Claims Assessor to support customers during sensitive moments, managing claims with compassion and expertise. You will collaborate with internal teams and external partners, ensuring service excellence and compliance. Ideal candidates will have a good understanding of financial services and possess empathy in handling emotional situations. This role offers a hybrid working model and generous benefits to encourage employee well-being.