Bereavement & Accident Claims Assessor

Peoples Partnership; Crawley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A not-for-profit organization in Crawley is seeking an Accident & Bereavement Claims Assessor to manage sensitive claims and provide compassionate support to customers. The role requires a good understanding of financial services, and the ability to handle difficult conversations. The ideal candidate will thrive in a hybrid working environment and contribute to the organization’s mission of supporting members during challenging times. Competitive benefits include generous pension contributions and employee healthcare.

Benefits

Generous pension contributions

Income protection and critical illness cover

Learning & development opportunities

Onsite gym

Social clubs and events

Qualifications

• Experience in managing claims with professionalism and empathy.
• Ability to deal with emotional situations and conversations.
• Strong communication and relationship-building skills.

Responsibilities

• Manage and assess death, ill health, and accident claims.
• Provide professional and compassionate support to customers.
• Collaborate with internal teams and external partners.

Skills

Good knowledge of Financial Services

Basic understanding of bereavement/terminal illness

Good organisational and time management skills

Good working knowledge of office systems

Job description

Accident & Bereavement Claims Assessor

About People's Partnership

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you’ll be doing

Join our Customer Services team at People's Partnership, where compassion meets expertise. You'll play a vital role in supporting customers through life's most sensitive moments, managing claims with professionalism and empathy. Collaborating with colleagues and external partners, you'll ensure service excellence, regulatory compliance, and continuous improvement. If you're passionate about making a meaningful impact and thrive in a supportive, purpose-driven environment - this is the role for you.

Manage and assess death, ill health, and accident claims across our product range, delivering professional and compassionate support to customers and beneficiaries.

Use active listening to understand customer needs, gather relevant information, and ensure accurate claim assessments while maintaining service standards.

Support colleagues daily by resolving queries, sharing knowledge, and being available for discussions due to the varied nature of claims.

Build and maintain strong relationships with internal teams and external parties such as Coroners, solicitors, IFAs, employers, and other stakeholders involved in the claims process.

What we’re looking for

Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.

Basic understanding of what a bereavement/terminal illness is, to have the knowledge of basic terms within this journey and to have a strong natural ability to deal with emotional situations/conversations.

Good organisational and time management skills.

A good working knowledge of office systems.

What you can expect from us

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.