Benefits Support Consultant

NECSWS; Bracknell; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An IT solutions company in Bracknell is seeking a Revenue and Benefits Support Consultant. The role involves assisting customers with their software issues and providing excellent support. You'll liaise closely with product teams, leveraging your background in Revenues or Benefits. The position offers a hybrid work option after initial training and includes comprehensive benefits like medical cover and paid holidays.

Benefits

Single Private Medical Cover

25 days paid holiday

4 x basic salary life assurance

Group Pension Plan

Tax efficient flexible benefits

Qualifications

• Background in either Revenues or Benefits as a benefits assessor or revenues officer.
• Understanding of legislation in Revenues or Benefits.
• ITIL v3 Foundation certificate is advantageous.

Responsibilities

• Provide application support and guidance to NEC customers.
• Resolve incidents/problems within contractual SLAs.
• Identify opportunities for revenue generation.

Skills

Knowledge of Revenues and Benefits software

Good customer relationship skills

Experience of working for / with the Public Sector

Ability to manage an issue to conclusion

Ability to recognise and prioritise urgent calls

Tools

Microsoft Office

SQL Knowledge

Job description

As a Revenue and Benefits Support Consultant in our Government team you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers and delivering a first class customer experience. Your role can be home based following a training period which will be in our Bracknell office.

It is more than just a support role and you will be liaising closely with colleagues in the development and product teams, using your experience and insights to help improve our software and drive customer satisfaction.

You will need to have a background in either Revenues or Benefits be that as a benefits assessor revenues officer or systems administrator.

In return we offer a fun diverse workplace with great benefits excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.

MAIN RESPONSIBILITIES

• Provide assistance application support usage advice and guidance to NEC customers
• Demonstrate good knowledge of application environments with an ability to pick up application support issues
• Understand the contractual commitments in place with customers and ensure incidents / problems are resolved within contracted SLAs
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.

Qualifications: ESSENTIAL SKILLS

• Knowledge of Revenues and Benefitssoftware experience with NEC Revenues and Benefits is an advantage
• Good knowledge of legislation in Revenues or Benefits
• Ability to recognise and prioritise urgent calls
• Ability to manage an issue to conclusion co‑ordinating the skills of additional resources or past experience as required
• Experience of working for / with the Public Sector
• Good customer relationship skills

DESIRABLE SKILLS

• ITIL v3 Foundation certificate
• SQL Knowledge

Additional Information :

Employees of NEC are entitled to the following Company funded benefits :

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy / sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs
• The role offers a competitive salary.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks to include a SC and NPPV check as standard.

NEC is an equal opportunities employer welcoming applications from all communities.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us you’ll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

We love your help. And we’ll support you all the way.

Remote Work: No

Employment Type: Full-time

Key Skills

Sales Experience, Microsoft Office, Customer Service, Communication skills, Microsoft Outlook, Microsoft Word, Business Management, Benefits Administration, Microsoft Excel, Insurance Sales, Customer relationship management, Human Resources

Experience: years

Vacancy: 1