Benefits Support Associate

Gallagher; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading benefits administration company in Bristol is seeking a Client Benefits Administrator to manage the Gallagher Guide Flex platform. Responsibilities include handling client queries, validating data, and collaborating with teams. Ideal candidates will demonstrate strong communication and organisational skills, with proficiency in Excel. This role offers competitive benefits including generous holiday and pension contributions.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance cover

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Qualifications

• Strong general education, including Maths and English.
• Demonstrated willingness to learn and adapt to new challenges.
• Proven experience in delivering excellent client service.
• Strong verbal and written communication skills.
• A track record of accuracy and attention to detail.
• Excellent organisational skills.

Responsibilities

• Proactively manage Gallagher’s flexible benefits clients via the online platform.
• Handle client queries through email, online chat, and phone support.
• Validate and cleanse client data with a high level of accuracy.
• Develop strong relationships with clients and colleagues.
• Work collaboratively within the team to deliver high-quality services.

Skills

Attention to detail

Client service skills

Organisational skills

Communication skills

Proficiency in Microsoft Excel

Education

Strong general education, including Maths and English

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions.

We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As a Client Benefits Administrator, you will play a key role in supporting our clients by managing the Gallagher Guide Flex platform. This includes tasks such as uploading and downloading data, configuring the platform, and maintaining effective communications with clients and internal Gallagher teams.

While prior experience in Employee Benefits is advantageous, it is not essential. What we value most is your ability to manage complex workflows, maintain exceptional attention to detail, and deliver outstanding client service, even when handling competing priorities and tight deadlines.

How you’ll make an impact

• Platform Administration: Proactively manage Gallagher’s flexible benefits clients via the online platform, ensuring all client-specific requirements are met.
• Client Support: Handle client queries through email, online chat, and phone support, providing timely and professional responses.
• Data Management: Validate and cleanse client data with a high level of accuracy and attention to detail.
• Relationship Building: Develop strong relationships with clients, colleagues, and providers to ensure efficient service delivery and manage expectations.
• Team Collaboration: Work collaboratively within the team to deliver high-quality administration services to both internal and external stakeholders.
• Process Adherence: Follow established processes and procedures to ensure efficient and cost-effective client service.
• Task Management: Manage your own workload and client requests, ensuring all tasks are completed within agreed deadlines and service levels.
• Compliance: Ensure all work complies with internal policies, data protection regulations, and anti-money laundering procedures.
• Continuous Improvement: Undertake ongoing professional development to enhance your knowledge and skills.
• Accurate and timely administration of flexible benefit schemes.
• Effective management of client communications and queries.
• Maintenance of up-to-date and accurate client records, including data history and invoicing.
• Delivery of work that meets or exceeds internal and external client expectations

About You

Essential:

• Strong general education, including Maths and English.
• Demonstrated willingness to learn and adapt to new challenges.
• Proven experience in delivering excellent client service.
• Strong verbal and written communication skills, with the ability to engage effectively at all levels.
• A track record of accuracy and attention to detail in all work.
• Excellent organisational skills, with the ability to manage multiple tasks and meet tight deadlines.
• Proficiency in Microsoft Excel, including the use of formulas.

Desirable:

• Knowledge of Employee Benefits.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.