Benefits Officer

Rugby Borough Council; Kilsby; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government council in Kilsby seeks a dedicated Benefits Officer. In this role, you will support residents navigating the benefits system while ensuring accurate processing of claims for Housing Benefit and Council Tax Reduction. Responsibilities include providing empathetic advice and maintaining compliance. The position offers a hybrid working model with generous benefits, including 35 days of leave and a Local Government Pension Scheme.

Benefits

35 days annual leave

Generous Local Government Pension Scheme

Hybrid working up to 60%

Flexi time scheme

Annual leave purchase scheme

Subsidised parking

Structured Induction Program

Learning and Development opportunities

Payment of a professional subscription

Family Friendly Policies

Independent Support for health & wellbeing

Generous compassionate leave

Retail Discounts and Cycle to Work scheme

Qualifications

• Proven ability in processing Housing Benefit and Council Tax Reduction claims.
• Compassionate and professional communication approach.
• Strong attention to detail in handling complex information.

Responsibilities

• Process claims accurately for Housing Benefit and Council Tax Reduction.
• Guide residents through application processes with empathy.
• Investigate and verify information on claims.

Skills

Experience of processing Housing Benefit

Excellent communication and interpersonal skills

Problem-solving abilities

Attention to detail

Ability to manage varied workload

Tools

Civica OpenRevenues

Job description

Overview

We're looking for a dedicated Benefits Officer to join our team. In this vital role, you'll be on the front line, helping residents in our community navigate the benefits system and access the financial support they need. This isn't just about processing forms-it's about compassion, accuracy, and problem‑solving. You'll be using your skills to guide people through challenging times, ensuring they receive the correct support and helping to build a stronger, fairer community for everyone.

What you'll do:

• Process Housing Benefit and Council Tax Reduction claims accurately and on time.
• Guide residents through the application process and provide clear, empathetic advice on their entitlements.
• Investigate and verify information to ensure all claims are correct and compliant with regulations.
• Collaborate with other teams and external agencies to resolve complex cases and provide comprehensive support.
• Maintain accurate records and a high standard of work in a fast‑paced environment.

Qualifications

• Experience of processing Housing Benefit, Council Tax Reduction claims and Discretionary Housing Payment applications.
• Knowledge in this area; ideally experience with Civica OpenRevenues and Workflow systems (training can be provided).
• Excellent communication and interpersonal skills, with a compassionate and professional approach.
• A keen eye for detail and the ability to work accurately with complex information.
• A natural problem‑solver who can manage a varied workload and prioritize effectively.
• A commitment to helping people and a positive, can‑do attitude.

Benefits

• 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Hybrid working up to 60%
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more