Bench General Manager - Lead Store Ops & People

Five Guys; Basildon; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular casual dining restaurant in Basildon seeks a Bench General Manager to oversee store operations while supporting existing General Managers. You will inspire and lead a team, ensuring high-quality food and customer satisfaction while managing P&L and driving sales. Ideal candidates have hands-on leadership experience and a strong commitment to customer service. The role offers a blend of competitive bonuses and development opportunities to enhance your career.

Benefits

Achievable 20% bonus scheme

33 days paid holiday

Private medical via Vitality

Life assurance

Employee assistance programme (EAP)

Five Guys employee discount program

Qualifications

• Experience in hands-on, experiential leadership with a focus on customer service.
• Strong people development skills and ability to coach and mentor teams.
• Solid operational management capabilities with ability to manage P&L, drive sales, and control costs.
• Commitment to delivering excellent customer service and upholding company values.

Responsibilities

• Accountable for the entire store and the people within it.
• Lead from the front and work on the line with crew and managers.
• Own the store's P&L, drive sales while controlling costs.
• Ensure the store runs smoothly day to day.
• Spot potential and develop the team for a strong talent pipeline.
• Drive the Five Guys culture by role modeling values.

Skills

Hands-on leadership

Customer service focus

People development

Operational management

Coaching and mentoring

Job description

A popular casual dining restaurant in Basildon seeks a Bench General Manager to oversee store operations while supporting existing General Managers. You will inspire and lead a team, ensuring high-quality food and customer satisfaction while managing P&L and driving sales. Ideal candidates have hands-on leadership experience and a strong commitment to customer service. The role offers a blend of competitive bonuses and development opportunities to enhance your career.