Bench General Manager. Job in Birmingham Education & Training Jobs

Five Guys; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known burger chain is seeking a Bench General Manager in Birmingham to oversee operations and lead a large team. The ideal candidate has a strong track record in people development and operational management. Key responsibilities include managing P&L, ensuring customer service excellence, and maintaining a fun working environment. This role offers a competitive bonus scheme, development opportunities, and a culture of growth. If you are passionate about burgers and team leadership, apply now!

Benefits

20% bonus scheme

Secret Shopper bonus

Long service rewards

33 days paid holiday

Paid breaks

Free food while on shift

Private medical insurance

Life assurance

Employee financial wellbeing app

Qualifications

• Proven track record of developing people and managing large teams.
• Experience in controlling P&L and KPIs.
• Hands-on leadership skills.

Responsibilities

• Accountable for day-to-day operations and results of the store.
• Lead, inspire, and coach teams for high performance.
• Ensure excellent customer service and staff development.

Skills

People development

Leadership

Customer service

Operational management

Job description

We are looking for a Bench General Manager who will be based in the Birmingham Area.

It is likely to begin with, you will be City Centre-based in either Bullring, New Street Station or Five Ways until a store becomes available in the City Centre or surrounding areas such as Resorts World, Tamworth or the Fort Shopping Park.

The ideal candidate will have use of their own vehicle due to the potential of having a store outside of the city centre.

In addition, you will need to have a strong track record of developing people, KPI's, P&L, along with experience with working with a large team managing the FOH & BOH.

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the store's day to day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers.

REWARDS

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A BENCH GENERAL MANAGER YOU'LL BE

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front; you will be hands‑on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role‑modeling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail

AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands‑on leadership skills
• Customer service
• Having your people's development at heart

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us