Bench General Manager

Five Guys; Lancashire; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular burger restaurant in the UK is seeking a Bench General Manager to oversee the operation of a Drive Thru. You will lead a team to deliver perfect burgers and outstanding customer service while identifying talent for growth. The ideal candidate will have experience in a fast-paced environment and a passion for people development. This position offers exciting growth opportunities within the company.

Benefits

20% bonus scheme

Secret Shopper bonus

Paid breaks

33 Days paid holiday

Employee discount program

Private medical via Vitality

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Experience in a Drive Thru and fast-paced QSR environment.
• Ability to lead and inspire teams for profitability.
• Strong focus on customer service and people's development.

Responsibilities

• Manage day-to-day operations and deliver excellent customer service.
• Inspire and coach the store team to optimize sales.
• Drive a positive workplace culture and recognition.

Skills

Hands-on leadership

Customer service

Adaptability

Job description

We're opening a brand new Drive Thru at the Liverpool Shopping Park which means we are growing our family.

The ideal Bench General Manager would have experience working in a Drive Thru and be used to working in a fast-paced QSR environment that is exposed to high-volume sales and a large team. You need to be adaptable when it comes to people and customers, and be driven to deliver great results.

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Bench General Manager are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers.

REWARDS

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A BENCH GENERAL MANAGER YOU'LL BE

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role modelling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail

AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people's development at heart

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us