Beeston Assistant Shop Manager

Rainbows Hospice for Children and Young People; Beeston; On-site; GBP 20,000 - 25,000; Part time

Job summary

A charitable organization supporting children is seeking an Assistant Shop Manager for its Beeston shop. The role involves assisting in shop management, delivering outstanding customer service, and supporting volunteer staff. Ideal candidates should have prior retail experience and a passion for community service. The position offers flexible hours, excellent benefits, and the opportunity to make a positive impact on families dealing with serious illnesses.

Benefits

Eligibility to join blue light card discount scheme

Healthcare Cashback plan

Life Assurance

27 days holiday pro rata

Contributory pension scheme

Free access to an employee assistance programme

Qualifications

• Previous experience in a retail environment.
• Excellent customer service skills.
• Ability to recruit, train and motivate volunteers.

Responsibilities

• Assist in managing the shop and deputise for the manager.
• Help achieve income and profit targets.
• Provide a high-quality retail service.
• Deliver exceptional customer care.
• Maintain an attractive shop layout.

Skills

Customer service skills

Retail experience

Staff management

Job description

The vacancy

Do you have retail experience and a passion for delivering outstanding customer service? If so, we’d love to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 Babies, Children, and Young People living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.

Due to internal promotions, we are looking for a committed and capable Assistant Shop Manager to support the Shop Manager in our Beeston shop. This is an excellent opportunity for someone with retail experience who enjoys working with people and is passionate about making a meaningful contribution to the local community.

Location

54 High Road, Beeston, Nottinghamshire, NG9 2JP. There is a requirement to travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands.

Hours

7.5 hours, working 1 out of 7 days (Monday to Sunday) (including occasional bank holidays)

About the role

Some of the key responsibilities include (but not limited to) :

• Assist in managing one of Rainbows’ shops, deputising for the manager when required.
• Help achieve agreed income and profit targets through effective management of staff, volunteers, premises, and stock.
• Provide a high-quality retail service in support of the manager.
• Contribute to meeting performance targets and maintaining high operational standards.
• Deliver exceptional customer care to all visitors.
• Maintain a professional, attractive, and engaging shop layout.
• Support efforts to drive customer loyalty.
• Ensure the shop presents a professional public image of Rainbows Hospice on the high street.

Essential Requirements

• Previous experience in a retail environment.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to recruit, train and motivate volunteers.

Further requirements can be found by downloading the Person Specification.

Our Benefits include

• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday pro rata
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, All staff away days, Guest visitors.

This role is subject to a basic DBS (Disclosure and Barring Service Check) and pre-employment checks.

Equality, diversity & inclusion

Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race / ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.

About us

Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.

We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.

Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end‑of‑life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.

Simply put, we’re here to brighten short lives, and support families, wherever they are.

When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.

Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can‑do attitude, ready to make a positive impact on the world of hospice care.

Our Vision

To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.

Our Mission

Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.

Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will :

• Transform care for those babies, children and young people who have a life‑limiting or life‑threatening condition.
• Relieve the pain and symptoms associated with life‑limiting or life‑threatening conditions.
• Support every baby, child and young person to achieve their full potential.
• Create memories for families to treasure.
• Provide comfort and compassion at the time of and following the death of a baby, child or young person.

Across the East Midlands we will :

Transform care for those children and young people who have a life‑limiting or life‑threatening condition.

Relieve the pain and symptoms associated with life‑limiting or life‑threatening conditions.

Support every child and young person to achieve their full potential.

Our values

Because WE CARE, we are :

Benefits

Health cash plan / EAP

Free on‑site parking

Life assurance

Subsidised meals