Bedford, STARS Front of House, Brand Ambassador,

Securitas; Bedford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A security services company is seeking a part-time Front of House Brand Ambassador in Bedford, ensuring exceptional customer service and a welcoming environment. Ideal candidates will have strong communication skills and a checkable 5-year history in customer service. The role involves working closely with clients and other staff, maintaining high standards in appearance and service quality, and attending to a variety of reception tasks. Benefits include a pension scheme and wellness support.

Benefits

Company pension

Life assurance scheme

Discounted gym memberships

Wellness support

Cycle to work scheme

Learning & Development support

Qualifications

• 5-year checkable history required.
• Must have experience delivering exemplary customer service in a fast-paced environment.
• Demonstrate integrity, vigilance, and helpfulness.

Responsibilities

• Meet and greet staff, visitors, and contractors.
• Deliver a high-end, customer-focused experience.
• Ensure reception area is visually appealing.
• Build rapport with recurring customers.

Skills

Exceptional customer service skills

Outstanding communication skills

Computer literate

Flexible and adept at working under pressure

Experience in Customer Service or Front‑of‑House role

Tools

MS Office

GSuite

Job description

We have a fantastic and exciting opportunity for an experienced Front of House Brand Ambassador to join our STARS team, working for a high‑profile client in Bedford (MK41 9EA).

STARS at Securitas provides a two‑roles‑in‑one service to our clients—staff, visitors, and customers—combining excellent customer service across a wide range of roles such as Reception Services, Front of House, Concierge, Facilities Office Management/Coordination, Administration, third‑party vendor management, and discreet and vigilant security service.

Position details: 30 hours per week, Monday‑Wednesday shifts, 08:00‑18:00.

Responsibilities

• Meet and greet all staff, visitors, and contractors in a professional and personable manner.
• Deliver a consistently high‑end, customer‑focused experience.
• Embody a high‑performance approach and encourage colleagues to do the same.
• Ensure the workplace (reception lobby, office, etc.) is visually of a high standard.
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and front‑of‑house environment is a great place to visit and work.
• Assist in emergency situations.
• Provide timely and accurate information.
• Respond appropriately to varying and fast‑changing priorities.
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.).
• Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity, and culture of both.

Qualifications – Essential Criteria

• 5‑year checkable history.
• Exceptional customer service skills.
• Computer literate.

Please only apply if you have experience delivering exemplary customer service in a fast‑pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

• Highest quality personal appearance.
• Flexible, professional, and adept at working under pressure.
• Outstanding written, verbal, and oral communication skills.
• Customer‑oriented with a passion for high‑level service.
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive.
• Punctual and trustworthy.
• Able to use initiative and highly adaptable.
• Experienced in Customer Service, Front‑of‑House, Concierge, Hosting, or Customer‑facing role ideally within a corporate environment.
• Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on.

Additional Information – Company Benefits

Health & Wellbeing

• Company pension and advice and planning.
• Life assurance scheme.
• Discounted gym memberships.
• Wellness advice and support including financial, emotional, and physical.
• Dental and physical health plans.

Lifestyle Benefits

• Cycle to work scheme.
• Car lease and new car purchasing schemes.
• Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel.
• Mortgage advise.
• Payroll ISAs.
• Eligibility for Costco membership.

Learning & Development

• Support with further education.
• 100s of eLearning courses.
• Accredited courses by C&G, ILM, IOSH, and SIA.
• Leadership Development programmes both local and global.

Remote Work: No

Employment Type: Part‑time

Key Skills

Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing.

Experience: years

Vacancy: 1