Beauty Therapist, The Savoy Hotel

AccorHotel; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality firm in the City Of London is seeking a Beauty Therapist to deliver outstanding treatments and customer service. The ideal candidate will have a passion for aesthetics, a minimum of 2 years of experience, and strong communication skills. This full-time role offers competitive salary, accrued holidays, and exclusive discounts across various services and establishments.

Benefits

Competitive salary

Accrued holidays

Exclusive discounts at hotels and restaurants

Gym access

Qualifications

• Passion for customer service and outstanding treatments.
• Minimum of 2 years of experience as an Aesthetician.
• Trained in body treatments, facials, manicures, and pedicures.

Responsibilities

• Welcome guests and provide a warm orientation.
• Schedule treatment bookings and ensure smooth operation.
• Perform massages, facials, and other treatments safely.
• Address guest complaints with discretion and urgency.
• Assist with monthly stocktaking and accounting procedures.

Skills

Customer service

Communication skills

Organizational skills

Aesthetic treatments knowledge

Education

Graduate from an accredited school of aesthetics (CIDESCO/CIBTAC NVQ3 or equivalent)

Job description

Job Title: Beauty Therapist

Department: Beauty & Fitness

Inspired & Supported by: Senior Beauty Therapist

Salary: 1494 (including service charge) commission

Your purpose will be :

To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness.

You will be accountable for :

• Ensuring the comfort and safety of all guests
• Meeting all Forbes and LQA standards while providing a personalised and memorable experience
• Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times
• Meeting sales targets for the upselling of treatments and products

Your key responsibilities & contribution will be :

• Welcome guests, provide a warm orientation and anticipate guest needs during visit
• Schedule treatment bookings and ensure smooth operation of the reception
• Perform massages, facials, manicures and pedicures in a safe professional and hygienic manner.
• Ensure timeliness for appointments and thoroughly review appointments after completing each service
• Assist in the operations of the reception and the facilities
• Deal with any guest complaints, comments or concerns with discretion and urgency
• Maintain guest confidentiality at all times
• Comply with all health and safety processes
• Assist with monthly stocktake
• Maintain accurate accounting procedures for transactions and reconciliations
• Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services.

Qualifications :

What you will need to do this role :

Essential :

• Passion for customer service and providing outstanding treatments to all guests
• Graduate from an accredited school of aesthetics (CIDESCOCIBTAC NVQ3 or equivalent)
• Minimum of 2 years of experience as an Aesthetician
• Previous experience in a luxury environment or day spa
• Trained in body treatments facials manicure and pedicure
• Outstanding communication skills both written and spoken
• Enthusiastic and positive personality
• Excellent attention to detail
• Highly organised and able to work independently

Flexibility to work shifts and weekends

Please note that we believe in flexibility and multi‑skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

• Competitive salary pension
• Accrued holidays
• Exclusive discounts:
  • Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa florist and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
  • Colleague restaurant interfaith prayer room and wellness room
  • Laundry services for all colleagues
  • Gym access
  • Local discounts for F&B and retail

Remote Work : No

Employment Type : Full-time

Vacancy : 1