Beauty Retail Manager — Lead Sales & Customer Experience

360 Talent; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Commission & Bonus Scheme

Annual allowance and exclusive discounts

Tailored training and development opportunities

Private Health Insurance with added wellbeing benefits

Job summary

A modern luxury beauty brand in Manchester is seeking a dynamic Business Manager to lead a high-performing team and elevate customer experience. In this fast-paced retail environment, you will oversee operations, ensuring sales targets are met while fostering a positive culture. Ideal candidates will have 1-2 years in retail management, a passion for beauty, and proven success in driving sales. The role offers a commission scheme, exclusive discounts, and comprehensive health insurance.

Qualifications

• Minimum 1–2 years of experience in a management or team leader role within retail, ideally luxury beauty or fashion.
• Proven ability to drive sales performance and support commercial growth.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Highly organised with strong attention to detail and time management.
• A genuine passion for beauty, creativity, and customer experience.

Responsibilities

• Overseeing daily operations, ensuring KPIs and sales targets are consistently achieved.
• Deliver outstanding customer service, leading by example.
• Training, coaching, and developing team members.
• Monitor stock levels and product availability.
• Handle customer feedback and resolve queries.
• Ensure all operational, health, and safety standards are maintained.

Skills

Sales performance

Leadership

Communication

Organisational skills

Customer experience

Job description

A modern luxury beauty brand in Manchester is seeking a dynamic Business Manager to lead a high-performing team and elevate customer experience. In this fast-paced retail environment, you will oversee operations, ensuring sales targets are met while fostering a positive culture. Ideal candidates will have 1-2 years in retail management, a passion for beauty, and proven success in driving sales. The role offers a commission scheme, exclusive discounts, and comprehensive health insurance.