Beauty Retail: Customer Experience & Operations Lead

Sephora; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty retailer in Oxford is seeking a Customer Experience and Operations Manager to enhance client satisfaction and streamline operations. In this pivotal role, you will inspire and lead your team, ensuring each customer enjoys exceptional experiences. Key responsibilities include overseeing daily operations, managing inventory and cash, and fostering a culture of sales excellence. The ideal candidate has extensive client experience management and retail operations knowledge, along with outstanding leadership skills. If you're passionate about beauty and client service, apply now to join this dynamic team.

Benefits

Career development opportunities

Employee discount

Inclusive work environment

Qualifications

• Extensive experience in client experience management, preferably within the retail or beauty sector.
• Exceptional leadership, team management, and motivational abilities.
• Deep understanding of retail operations, policies, and procedures.

Responsibilities

• Lead the team to create memorable client experiences on the sales floor.
• Oversee day-to-day store operations including cash and inventory management.
• Train and develop team members, fostering a collaborative environment.
• Drive strategic sales initiatives and optimise stockroom efficiency.

Skills

Client experience management

Leadership and team management

Retail operations

Communication skills

Organizational skills

CRM systems proficiency

Analytical mindset

Digital tools skills

Job description

A leading beauty retailer in Oxford is seeking a Customer Experience and Operations Manager to enhance client satisfaction and streamline operations. In this pivotal role, you will inspire and lead your team, ensuring each customer enjoys exceptional experiences. Key responsibilities include overseeing daily operations, managing inventory and cash, and fostering a culture of sales excellence. The ideal candidate has extensive client experience management and retail operations knowledge, along with outstanding leadership skills. If you're passionate about beauty and client service, apply now to join this dynamic team.