Beauty Guide

John Lewis Plc; Hartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent UK retailer is seeking a Beauty Guide to enhance customers' shopping experiences through personalized appointments and events. The ideal candidate will have excellent customer service skills, the ability to demonstrate makeup and skincare techniques, and a passion for beauty trends. The role also includes creating engaging social media content. Flexible working arrangements are supported.

Qualifications

• Great customer service skills.
• Ability to demonstrate makeup and skincare.
• Keen interest in beauty and a passion for staying up-to-date on the latest trends.
• Previous experience in a beauty or skincare role is beneficial but not essential.
• Experience creating social media content.

Responsibilities

• Facilitate appointments with customers and host beauty talk events.
• Maximise sales and profit opportunities creatively and commercially.
• Create memorable shopping experiences for customers.
• Stay up-to-date with the latest makeup and skincare trends.
• Create social media content for John Lewis followers.

Skills

Customer service skills

Ability to demonstrate makeup and skincare

Interest in beauty and trends

Job description

As a Beauty Guide, you’ll be involved in creating the ultimate cosmetic shopping experience for our customers through personalised appointments, shop floor demonstrations and events. You’ll help customers discover the very best products from across our Beauty Hall, providing inspirational and impartial beauty and skincare advice. You will also create social media content to showcase our latest trends and offers.

Key Responsibilities

• Working as part of a team you’ll facilitate appointments with customers and host beauty talk events to larger groups.
• Thinking creatively and commercially to maximise sales and profit opportunities.
• Creating memorable shopping experiences for our customers, leaving them with the best possible impression of you and the John Lewis brand.
• Keeping up‑to‑date with the latest trends in make‑up and skincare.
• Creating social media content to be shared with John Lewis followers.

Essential skills / experience

• Great customer service skills.
• Ability to demonstrate makeup and skincare.
• Keen interest in beauty and a passion for staying up‑to‑date on the latest trends.

Desirable skills / experience

• Previous experience in a beauty or skincare role (beneficial but not essential).
• Experience creating social media content.

About The Partnership

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify, never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.