Beauty Guide

John Lewis & Partners; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail establishment in Cambridge is seeking a Beauty Guide to enhance the cosmetic shopping experience for customers. You will facilitate personalized appointments, Host beauty events, and create engaging social media content about the latest beauty trends. Strong customer service skills and a passion for beauty are essential. This position offers flexibility in working hours and the chance to be part of an empowering team culture.

Qualifications

• Experience in customer service is essential.
• Knowledgeable about beauty and skincare trends.
• Social media content creation experience is desirable.

Responsibilities

• Facilitate appointments and host beauty talk events.
• Maximize sales and profit opportunities creatively.
• Create memorable shopping experiences for customers.
• Keep up-to-date with the latest trends.
• Create social media content for promotions.

Skills

Great customer service skills

Ability to demonstrate makeup and skin care

Keen interest in beauty and latest trends

Job description

About the role

As a Beauty Guide, you'll be involved in creating the ultimate cosmetic shopping experience for our customers through personalised appointments, shop floor demonstrations and events. You'll help customers to discover the very best products from across our Beauty Hall, providing inspirational and impartial beauty and skincare advice. You'll also be creating social media content to showcase our latest trends and offers.

Key Responsibilities

• Working as part of a team you'll be facilitating appointments with customers and hosting beauty talk events to larger groups.
• Thinking creatively and commercially to maximize sales and profit opportunities.
• Creating memorable shopping experiences for our customers where they'll leave with the best possible impression of you and the John Lewis brand.
• Keeping up-to-date with the latest trends in make-up and skincare.
• Creating social media content to be shared with John Lewis followers.

Essential skills/experience you'll need

• Great customer service skills.
• Ability to demonstrate makeup and skin care.
• Keen interest in beauty and be up to date on the latest trends.

Desirable skills/experience you may have

• Previous experience in a beauty or skincare role beneficial but not essential.
• Creating social media content.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.