Beauty Expert

Islestarr Holdings Ltd.; Cardiff; Presencial; GBP 18.000 - 22.000; Jornada completa

Descripción de la vacante

Charlotte Tilbury is seeking a Retail Expert in Cardiff to deliver the red-carpet customer experience on the shop floor. You will combine expert makeup artistry with deep product knowledge to empower clients to feel confident and beautiful.

You will thrive in a fast-paced store, exceed KPIs, build strong team relationships, and inspire customers with the Tilbury magic. NVQ-3 in Beauty Therapy is preferred, and prior sales experience in beauty or retail helps you hit the ground running.

Formación

• You should have customer service experience in fast-paced beauty or retail environments.
• Experience as a Sales Advisor in beauty, retail or FMCG is preferred.
• NVQ-3 in Beauty Therapy is desirable.

Responsabilidades

• Deliver the red-carpet customer experience and build emotional connections.
• Combine expert artistry with in-depth product knowledge to empower customers.
• Exceed KPIs and contribute to a high-energy store environment.
• Adapt style to different customers and opportunities on the shop floor.

Conocimientos

Customer service

Makeup artistry

Teamwork

Communication

Sales ability

Adaptability

Educación

NVQ-3 Beauty Therapy

Descripción del empleo

A Charlotte Tilbury Retail Expert is the true heart of where all the magic happens in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering our customers to be the most beautiful version of themselves, so they have the confidence to achieve their dreams. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody - and you can adapt your style to suit the needs of your customer. As a Beauty Expert you will:

• You can work at a fast pace to achieve and exceed KPI's. You feed on the buzz of achieving your goals and being the best, you can be. You not only meet expectations - you exceed them.
• "Teamwork makes the dream work" - is your working motto. You build solid relationships with team members and management contributing to a sense of team work in all aspects of the role.
• You champion the art of world-class artistry and an impeccable customer experience. You are a Charlotte Tilbury brand ambassador and want to pass on your knowledge to customer after customer.
• You easily adapt your approach to activities, customers and opportunities to open up for stratospheric success.
• You follow the company grooming standards to a tee - you know what good looks like and are not afraid to display this. Ideally an NVQ-3 in Beauty Therapy.
• You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.
• You aspire to be part of a beauty brand that disrupts the way it is seen - and continues to grow. You love all things Charlotte Tilbury - and are not afraid to spread the word.
• Ideally you will have experience in applying makeup - and knowing how to adapt your style to different customers with different needs. Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we've become one of the most talked-about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us. If you're ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.

Why join us?

• We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative.
• Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We offer a structured induction programme - Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
• Wellness and social benefits including Assist Programs and regular social connects with colleagues.

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.