Beauty Consultant - John Lewis Solihull

Chantecaille; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury beauty brand in Birmingham is seeking a part-time Beauty Consultant to deliver exceptional customer service and achieve sales targets. The ideal candidate will have retail experience in a beauty environment, knowledge of beauty products, and the ability to work flexible hours including weekends. The position offers a competitive commission scheme and generous employee benefits.

Benefits

Competitive commission scheme

30 holiday days pro-rated

Generous product allocation

Employee referral bonuses

Qualifications

• Retail experience in a customer-focused environment.
• Advanced knowledge of beauty products.
• Proven track record of achieving sales targets.
• Ability to work in a fast-paced environment.
• Flexible hours including weekends and bank holidays.

Responsibilities

• Provide outstanding customer service.
• Achieve sales targets as set by the counter manager.
• Assist with inventory counts and administration.
• Maintain a clean and organized work area.
• Participate in store events as per guidelines.

Skills

Retail experience

Customer service

Sales target achievement

Teamwork

Adaptability

Knowledge of beauty products

Education

Beauty Therapy level 3

Job description

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother‑daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give‑back philanthropy program that supports conservation groups worldwide. Always cruelty‑free, the products crafted by Chantecaille are the epitome of forward‑thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best‑in‑class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

Position Information

The part‑time Chantecaille Beauty Consultant working 2 days a week, for our BRAND NEW counter opening in John Lewis, Solihull. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrate and housekeeping duties.

Main Responsibilities

Customer Service and Performance

• Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction / average £ sale and mix of business
• Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter.

Events

• Execute events according to the guidelines as directed by the Counter manager / Account executive / Head Office.

Stock

• Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter manager

Maintain the Work Environment

• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business
• Maintain a clean and organised work area, clean as you go.
• Replace missing, finished or damaged products and equipment once authorised by the counter manager.
• Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas.
• Inform store management / Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.

Teamwork

• Undertake specific tasks as given by the Counter Manager including administrate paperwork and services.
• Work in conjunction with team members and the Counter manager to ensure efficient running of the store.
• Give great internal customer service and develop good working relationships with colleagues.

Administration

• Assist with inventory counts.
• Complete all administration accurately, legibly and on time.

Position Qualifications

• Retail experience, preferably in a customer focused, beauty environment.
• Advanced knowledge of beauty products.
• Proven track record of achieving sales targets.
• Works well within a team, and independently
• Ability to work well in a fast‑paced, team oriented setting that requires a high degree of multi‑tasking, teamwork and adaptability.
• Able to work flexible hours including early and late shifts, weekends & bank holidays
• Previous experience in luxury beauty industry and department stores desired but not limited to.
• Beauty Therapy level 3 - desired but not essential

In Return, Chantecaille Offers

• A new competitive commission scheme
• 30 holiday days (including bank holidays) - pro‑rated based on working days
• Generous product allocation
• Employee referral bonuses