Beauty Business Manager

Artisan People; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious cosmetic retailer located in Birmingham is seeking an experienced Beauty Business Manager to oversee operations in a world-class department store. The successful candidate will be responsible for leading a dedicated team of beauty consultants to achieve sales targets while providing an exceptional customer experience. The ideal candidate possesses a background in luxury beauty retail, strong sales skills, and the ability to develop and manage a team effectively, ensuring excellent service and client satisfaction.

Qualifications

• Experience in managing a luxury beauty counter.
• Strong sales ability with a background in premium retail.
• Excellent communication and interpersonal skills.
• Proven track record in business development.

Responsibilities

• Lead and manage the beauty team to achieve sales goals.
• Develop and maintain a loyal client base.
• Conduct training and coaching for team members.
• Ensure high-quality customer service and consultations.

Skills

High end Beauty Counter experience

Sales and marketing

Customer relationship management

Team leadership

Product knowledge

Job description

We have an amazing opportunity for an experienced Beauty Business Manager, based in a world famous department store in the heart of Birmingham.

The role

This luxury French skincare brand is known for its high-performance, plant-based products that combine natural botanical extracts with scientific innovation. As a Business Manager, you are a brand ambassador. Through your engaging style, you'll actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets.

You will actively drive business, encouraging all beauty therapists consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your client base through recruiting new domestic and international clientele.

An overview of your responsibilities:

General

• Lead and manage the team to achieve excellence.
• Set goals, schedules and ensure high-quality service.
• Welcome and maintain confidentiality, manage customer files.
• Oversee counter operations and opportunities.
• Build relationships with store management.
• Manage budgets and orders, follow company policies.
• Develop clientele, plan events, network in community.

Sales

• Lead team to achieve/exceed sales targets.
• Proactively sell, link-sell and provide luxury service.
• Increase average transaction value and items per transaction.
• Organise counter activities and manage appointments.

Management

• Coach and develop team members, manage stock levels.
• Grow business through events and appointments.
• Ensure all tasks are completed to a high standard.
• Proactively manage beauty therapists’ performance.

Service

• Be knowledgeable on all the brand’s products.
• Demonstrate products through consultations and makeovers.
• Recruit new clients, build relationships and gain loyalty.
• Educate clients on products and brands.
• Achieve CRM and service targets.

How you’ll dazzle us

Our ideal candidate has high end Beauty Counter/Business Manager experience. To thrive in this role, you’ll be a sales-savvy manager experienced in the luxury beauty sector. You’ll have the tenacity to deliver exceptional customer service, the drive to constantly grow the business, and the confidence to engage customers and convert sales. With your product knowledge and communication skills, you’ll identify perfect products for each client. You are required to have new business development skills and experience and the ability to manage and develop a team.

What’s next

Apply today via the form below!