Beauty Advisor

Space NK Limited; Cardiff; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Employee discount up to 50%

Job summary

Space NK Limited is seeking a Beauty Advisor to help drive sales while delivering exceptional customer service. You will act as an ambassador for our brands, sharing unbiased product knowledge and supporting a seamless, customer-focused experience across the team.

In this role you will work with colleagues to hit targets, maintain stock accuracy, and engage store visitors with confidence. A welcoming environment and ongoing product training are provided.

Qualifications

• Experience delivering excellent customer service in a fast-paced retail environment.
• Ability to hit sales targets while maintaining a customer-first approach.
• Strong communication and teamwork skills to collaborate with store colleagues.

Responsibilities

• Deliver unbiased product advice through in-depth knowledge.
• Work with the team to ensure a consistent customer-first experience.
• Exceed sales targets and contribute to brand acquisition goals.
• Follow stock handling policies to maintain accuracy and reduce loss.
• Communicate clearly with the store team and external partners.
• Engage visitors with confidence and professionalism.
• Contribute to a welcoming store atmosphere and inclusivity.
• Keep product knowledge up to date and share with colleagues.
• Adhere to company policies and procedures.

Skills

Customer focus

Target awareness

Communication skills

Lead by example

Honesty integrity

Adaptability

Flexibility

Follow direction

Open to ideas

Positive attitude

Beauty passion

Initiative

Job description

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Beauty Advisor

Role Overview

The Beauty Advisor’s main responsibility is to achieve sales and KPI’s target through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand.

Role Responsibilities

• Delivering unbiased customer advice through exceptional product knowledge

• Working as one team to ensure a ‘customer first’ experience is delivered consistently

• Exceeding sales targets and the company acquisition target for N.dulge

• Following all stock handling policies to ensure stock accuracy and minimise stock loss

• Communicating clearly and concisely with the store team

• Confidently communicating with external business partners, store visitors

• Fully embracing the team effort and taking pride in achieving the common goal

• Creating an inclusive, welcoming and approachable store environment

• Maintaining up to date product knowledge and sharing with the team

• Understanding and adhering to all Company policies and procedures

About You

• Able to deliver a ‘customer first’ experience

• Able to understand store targets and KPI’s

• Strong communication skills

• Leads by example

• Values honesty and integrity in working relationships

• Embraces change

• Flexible to meet rapidly changing priorities and deadlines

• Able to follow direction

• Open and supportive of other ideas

• Positive attitude

• Passionate about beauty

• Able to use own initiative

Our Benefits

• A Competitive salary, reviewed annually

• Generous time off, up to 25 days annually

• Access to an employee discount at Space NK of up to 50% off products, brand dependent

• A range of Health & wellness benefits, with support for physical, mental & financial wellbeing

• Access to training and development opportunities from our education team and brand partners to support your growth and development

• Access to additional third-party discounts across shopping, health, lifestyle and wellbeing

• Refer a friend's bonus scheme.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information:

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.