Barts Guild Shop Assistant Manager

Barts Health NHS Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Greater London is looking for a Shop Assistant to support the shop manager in managing retail activities and training volunteers. The ideal candidate will have experience in retail, excellent customer service skills, and the ability to motivate a team. This role offers an exciting opportunity to contribute to the shop's success while providing high-quality service to customers.

Qualifications

• Experience of working in a retail environment.
• Experience of managing staff.
• Experience of dealing with customer complaints and queries.
• Experience of working with volunteers.
• Experience of working within a charitable organisation.

Responsibilities

• Assist the shop manager to manage retail activities of the Guild shop.
• Deliver training to ensure Volunteer staff are competent and customer-focused.
• Promote sale of Guild branded souvenirs.
• Manage infection control within the shop, store and trolley service.

Skills

Ability to motivate a team to provide excellent customer service

Excellent communication skills with customers and volunteers

Able to listen to concerns of volunteers and knowing when to escalate to line manager

Education

Qualified by experience

Good command of written and spoken English

Competence in numeracy

Tools

MS Word

MS Excel

Smart till technology

Job description

The purpose of this role is to assist the shop manager to manage the retail activities of the Guild shop and trolley services.

The post holder needs to assist the shop manager to manage the shop and trolley volunteers and assist in delivering a high standard of training to all volunteers regarding the running of the shop, customer service, and the delivery of the trolley service.

Main duties of the job

Work day to day without supervision, making referrals where appropriate

Manage the smooth and efficient running of the Guild shop and trolley at all times

Deliver training to ensure that Volunteer staff are sufficiently competent, customer focused and able to demonstrate sound knowledge regarding products

Promote sale of Guild branded souvenirs

Report to shop manager on any issues regarding volunteers

Report to shop manager on matter relating to shop business

Report infrastructure defects and required repairs

Manage infection control within the shop, store and trolley service

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment

Person Specification

Qualifications

• Qualified by experience
• Good command of written and spoken English
• Competence in numeracy

Experience

• Experience of working in a retail environment
• Experience of managing staff
• Experience of dealing with customer complaints and queries
• Experience of working with volunteers
• Experience of working within a charitable organisation

Knowledge

• Knowledge of information technology, internet usage, emails, scanning, MS Word and MS Excel
• Knowledge of Smart till technology to record sales figures for data analysis

Skills

• Ability to motivate a team to provide excellent customer service
• Excellent communication skills with customers and volunteers
• Able to listen to concerns of volunteers and knowing when to escalate to line manager

Other

• Flexible approach to working patterns
• Ability to work an occasional weekend

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.