Bartender - Steakhouse

Seminole Hard Rock; West of England; On-site; GBP 31,000 - 40,000; Full time

Job summary

Hard Rock Casino Bristol is seeking a skilled bartender to provide exceptional beverage service to guests and cocktail servers in a high-volume environment. You will greet guests, take orders, prepare cocktails, and ensure accurate billing and payment processing.

The role requires extensive beer, liquor and wine knowledge, a friendly attitude, and the ability to work evenings, weekends, and holidays. Prior bartending experience and compliance with licenses and drug screening are required.

Qualifications

• Secondary school degree preferred.
• 2+ years of hospitality service experience.
• 1+ year of high-volume bartending experience.
• Extensive knowledge of beer, liquor and wine.
• Ability to develop knowledge of ingredients, spirits, beers and wines.

Responsibilities

• Provide superior beverage service to Hard Rock Casino Bristol guests and cocktail servers.
• Take customer drink orders and greet guests with outstanding service.
• Prepare cocktails according to recipes and maintain bar inventory.
• Process payments, reconcile transactions, and balance the bar at shift end.
• Maintain a clean, organized bar and provide attentive guest relations.

Skills

Customer service

High-volume bartending

Beer knowledge

Wine knowledge

Liquor knowledge

Spirit differentiation

Team player

English fluency

Education

Secondary school degree

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Bristol guests and cocktail servers while providing excellent guest relations.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Takes customer drink orders.
• Properly greet each guest and provide outstanding customer service offering drink and food specials.
• Totals bills, presents check, collects settlement, and processes payment.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Prepare cocktails according to recipes, using correct tools and glassware.
• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
• Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
• Process payments according to POS and cash handling procedures.
• Perform last call.
• Maintain bank variance within standard.
• Ensure all checks are closed out.
• Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
• Maintain positive and professional communication with all staff.
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Adheres to food and beverage policies and State Liquor Laws.
• Keeps station clean at all times.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guest's checks.
• Other departmental related duties and assignments as directed by management.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
• Must have at least 1 year of high volume bartending experience.
• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Sell cigars/tobacco and provides cigar service.
• Ability to work as part of a team in a high-volume environment.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of Player's Club marketing.
• Fluency in English: additiona