Barista & Front of house Supervisor

Yummzy; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run business in Greater London is seeking an experienced Barista to join their team full-time. The role involves preparing artisan coffee, providing exceptional customer service, and maintaining a high standard of cleanliness. Candidates must have prior experience and fluency in English. Competitive pay above the London living wage is offered, along with additional KPI bonuses and staff discounts.

Benefits

Free drinks made in-house

30% staff discount

Qualifications

• Previous experience as a Barista is required.
• Fluent in English at an advanced level.

Responsibilities

• Prepare artisan coffee and speciality drinks.
• Deliver exceptional customer service to attract new customers.
• Maintain cleanliness of the work area.

Skills

Exceptional customer service

Proactive approach

Reliability

Job description

Only full time and long term (more than 2 years). No students please. We are Hiring! We are Yummzy. We are a family run and established business that is passionate about our customers and purpose. Yummzy was created out of need to support a variety of customers and their needs and desires. Our delicious food and artisan coffee caters to vegan, gluten free, keto, high protein and clean eating. We’re looking for an experienced Barista / Front of House to join our team full-time and long-term. If you’re passionate about great coffee, clean eating and customer service, apply by sending your CV or experience. We also serve soft alcohol. We are building a base with returning customers and we are passionate about health, our clients and offering.

Responsibilities

• Artisan coffee and speciality drinks.
• Exceptional customer service & attracting new customers.
• Think beyond current task.
• Proactive.
• Reliable and builder.
• Meet KPIs below.

Perks and Incentives

• Free drinks made in-house.
• 30% staff discount.

Sales Bonus

KPI bonus: if weekly secret shopper confirms:

• Clean as you go (everything is clean).
• FIFO (old products are at front and newer ones stocked at back).
• Great customer service inc sampling.

Sales Bonus: In Shop SB (monthly paid but based on weekly feedback): Turnover - Cost (Rent, staff, ingredients, service charges, professional fees, equipment lease and bills)= Profit. 10% of shop profit distributed to staff & kitchen. In Market SB (Monthly paid but based on events separately): Event Turnover - Event Cost (Ingredients, staff time (baking + serving) and transport cost) = Profit. 10% of event profit distributed to market persons and kitchen.

We pay above London living wage but expect a very high standard of all the above in return.

Qualifications

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £12.8 – £13.3 hourly

Benefits: £1 extra per hour if KPIs are met and sales bonus on top

About Yummzy

Family business