Barista: Craft Coffee & Exceptional Service

WSH Group; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Birthday off

Free meals on shift

Training & development

Pension and life insurance

Cycle to work

Wellbeing hub

Perkbox discounts

Job summary

BaxterStorey is seeking a Barista to greet customers with warmth and craft latte art in a fast‑paced environment, delivering joyful, consistent service with every cup. You’ll explain the menu, manage allergens and keep the coffee bar clean and well‑stocked, while contributing to a collaborative team that shares our hospitality standards.

We offer 28 days holiday including bank holidays, birthday day off, wellbeing support, training and development, pension and life insurance, and a cycle‑to‑work

Qualifications

• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills
• Passion for delivering outstanding customer service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• Have a contagiouspassion for coffee, tea and customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Responsibilities

• Delight our customers by greeting them in a friendly and professional manner
• Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
• Share the story of our menu, and provide recommendations to customers and be aware allergen procedures
• The pride in your workspace, maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
• Follow all health and safety and food safety guidelines and procedures
• Monitor stock levels and restock supplies as needed
• Use till systems for taking payments and customer orders
• Provide exceptional customer service and resolve any customer issues or complaints
• Be a part of the team assisting on other tasks as needed

Skills

Friendly personality

Good listening

Verbal communication

Customer service

Team player

Positive attitude

Hospitality focus

Adaptability

Food safety awareness

Punctual & reliable

Job description

BaxterStorey is seeking a Barista to greet customers with warmth and craft latte art in a fast‑paced environment, delivering joyful, consistent service with every cup. You’ll explain the menu, manage allergens and keep the coffee bar clean and well‑stocked, while contributing to a collaborative team that shares our hospitality standards.

We offer 28 days holiday including bank holidays, birthday day off, wellbeing support, training and development, pension and life insurance, and a cycle‑to‑work