Barista

Cobra Coffee - Starbucks Franchisee; Crawley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days holiday

Unlimited coffee on shift

Shift discounts on beverages

Shift discounts on food

Life insurance

Global Academy training

Internal career progression

20% off at partner stores

Job summary

Cobra Coffee - Starbucks Franchisee invites you to join our team as a barista in Crawley. You will create handcrafted beverages and help deliver the Starbucks experience, while building relationships with customers and helping them enjoy their day.

No previous experience is required, but a passion for customer service is essential. You’ll join a team that values development, work-life balance and opportunities to progress within the business.

Qualifications

• No previous experience required.
• Passion for bringing joy to customers.

Responsibilities

• Provide quality beverages and refreshments following our recipes and presentation standards.
• Assist with opening/closing procedures, cash handling and store safety.
• Support colleagues during busy periods to maintain store operations.
• Get to know customers and deliver legendary service with a friendly, can-do attitude.
• Keep a clean, organized workspace for customers and teammates.

Skills

Customer service

Job description

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a barista, where you’ll get involved in creating the Starbucks experience by providing our customers with high quality service, beverages, and products.

You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What we offer

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What to expect

You don’t need previous experience to join us as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You’re creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers by getting to know their favourite drink.

The best part about this role is that no two days are ever the same, and working as a barista could include:

• Providing quality beverages, whole bean, and food products consistently for all customers in line with our recipe and presentation standards
• Supporting with store procedures including, opening, or closing the store, cash handling, and safety and security
• Supporting your fellow partners during periods of high volume to keep the store operating
• Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
• Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
• Maintaining a clean and organised workspace for your customers and partners

Given the nature of our stores, our working hours could include early mornings, evenings, and weekends

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding