Bar Team Leader

InterContinental Hotels Group; Manchester; On-site; Full time

Job summary

A leading hospitality group in Manchester is seeking a Bar Team Leader to oversee daily bar operations, ensure high-quality customer service, and manage staff. The ideal candidate will have supervisory experience in bars or restaurants and a passion for great service. This role offers competitive pay and various employee benefits, including discounts and career progression opportunities.

Benefits

Extensive training

Paid volunteering days

Wagestream financial app

Company sick pay

Life insurance

Discounts for hotels/restaurants

Retail discounts

Qualifications

• Passionate about delivering great service and food/drinks.
• Previous supervisory experience in bars or restaurants.
• Experience handling guest queries and complaints.

Responsibilities

• Oversee daily operations of the bar.
• Ensure excellent customer service.
• Manage staff and handle customer issues.

Skills

Customer service

Supervisory experience

Problem-solving

Teamwork

Creativity

Job description

A fantastic opportunity for Bar Team Leader to join our funky team at The Refuge – Kimpton Clocktower!

You will earn £13.37 per hour – equal to £27,809.60 salary, plus service charge

The Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience. Nestled in the historic but with a modern twist – Kimpton Clocktower, we pride ourselves on delivering top-notch service and unforgettable experiences to our guests.

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

What’s in it for you as ourBar Team Leader:

Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice

Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

We provide every employee company sick pay and life insurance

Amazing discounts for our hotels and restaurants around the world

Discounts from over 15,000 stores – all the way from retail to cinema

Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As Bar Team Leader, you will be responsible for overseeing the daily operations of the bar, ensuring excellent customer service, maintaining a safe and clean environment, managing staff, and handling customer issues. You will also play a key role in staff training, inventory management, and upholding all relevant licensing and safety regulations.

To succeed as aBar Team Leader, you will need:

To be passionate about delivering great service and great food and drinks

Previous supervisory experience in bars or restaurants

Experience with handling guests queries and complaints

Experience with working with customers in a busy environment

To be willing to learn new things and work as part of a wide hotel team

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as Bar Team Leader!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.