Bar Team Leader

Hoop and Grapes; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A historic pub in London is seeking a Bar Team Leader with energy and enthusiasm to lead a team in delivering exceptional service. You'll support management, train staff, and maintain high service standards. Ideal candidates will have strong leadership and customer service experience. This is an exciting opportunity with competitive pay, share of tips, and various employee benefits within a supportive workplace focused on diversity and inclusion.

Benefits

Competitive hourly pay rate

Share of tips

25% discount on food and drink

25% discount on hotel bookings

Access to mental health platform

Company pension plan

Flexible working hours

Qualifications

• Experience in leading a team in a fast-paced customer-focused environment.
• Ability to undertake management shifts and responsibilities.
• Willingness to learn and adapt in the hospitality sector.

Responsibilities

• Support the management team in delivering excellent customer service.
• Lead and develop the bar team.
• Act as an ambassador for the brand.

Skills

Leadership

Customer service

Ability to train others

Job description

Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you.

WHO ARE WE?

The Hoop and Grapes is a historic pub on Farringdon Street in the heart of London, with roots dating back to the early 18th century. Currently closed for extensive renovations, we’re restoring this Grade II listed building to create a stunning venue that blends traditional charm with modern hospitality. When we reopen, we’ll offer great food, drinks, and a warm welcome to a diverse mix of locals, city professionals, and visitors. This is an exciting time to join our team and be part of bringing a landmark pub back to life and delivering exceptional experiences in a beautifully refurbished setting.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity.

If you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.

WHATS IN IT FOR YOU?

• Competitive hourly pay rate
• A share of tips in addition to your hourly pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

Compensation: To be discussed