Bar Supervisor/ Senior Keyholder

Wiper & True Ltd; West of England; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Living Wage Employer

Cycle-to-work

Tech schemes

Beer and merchandise allowance

Discounts for family and friends on产品

Job summary

Wiper and True is seeking a Bar Supervisor/Senior Key Holder to lead shifts, help open and close the venue, and drive exceptional customer service alongside the management team.

You'll work evenings and weekends, coordinate with the taproom crew, write End Of Night reports, and ensure SOPs and Health & Safety procedures are followed to maintain the highest standards of service and operational excellence.

Qualifications

• Exceptional organisational and time management skills.
• Excellent communication skills, both with internal team members and customers.
• Ability to deliver exceptional customer service.
• Previous experience of the internal workings of a high volume bar and the responsibilities associated with it.
• Previous experience of being compliant with your employer's policies and Health & Safety procedures.
• An ability to multi-task and problem solve.
• An ability to work independently, but also to know when it’s time to call in support on a task/decision.
• Excellent interpersonal skills and an ability to clearly communicate the brand’s key values and proposition.
• Passion for food, beverage and genuine hospitality.

Responsibilities

• Work closely with the Venues Management team and existing bar team to ensure a successful and smooth weekly service, in which revenue targets are achieved.
• Open and close the venue to the highest standard.
• In doing so, you will follow all Health & Safety procedures and Company Policies.
• Write End Of Night (EON) reports detailing key information on the shift, and send them to all relevant stakeholders.
• Ensure procedures and Standing Operating Procedures (SOPs) are followed by all team members.
• Be open to taking on extra responsibilities, such as line cleaning, cellar deep clean and stock takes and ordering, as and when required.
• To go the extra mile, leading by example to the rest of the team that displays the characteristics and qualities that makes you ideal for the role.

Skills

Organisational skills

Time management

Communication skills

Customer service

High volume bar experience

Policy & Health & Safety compliance

Multi-tasking

Independent work

Interpersonal skills

Hospitality passion

Job description

The Bar Supervisor/Senior Key Holder position requires you to work operationally in our venues in an elevated leadership role.

Reporting to our General Manager your focus is geared towards assisting in the operational running of the venue alongside the rest of the management team. You will play a crucial part in driving and inspiring the team on shift to hit the shift revenue target while consistently displaying exceptional customer service.

Your hours and days of work will vary, including evenings and weekends, but we will endeavour to accommodate a working pattern that fits with your needs in line with those of the rest of the team.

The Job

The role is primarily supporting the General Manager, Assistant Managers and taproom team in opening and closing the venue, as well as running shifts in the absence of the senior managers mentioned above.

Your role requires you to offer greater direction to the rest of the taproom team, which in turn means your responsibilities are heightened. You are expected to lead the team and to run shifts on your own when line managers are absent.

We expect you to display confidence and excellent communication skills within the existing management team.

This is a great opportunity to develop your leadership skills and progress through the department.

Key Responsibilities

• Work closely with the Venues Management team and existing bar team to ensure a successful and smooth weekly service, in which revenue targets are achieved.

• Open and close the venue to the highest standard.

• In doing so, you will follow all Health & Safety procedures and Company Policies.

• Write End Of Night (EON) reports detailing key information on the shift, and send them to all relevant stakeholders.

• Ensure procedures and Standing Operating Procedures (SOPs) are followed by all team members.

• Be open to taking on extra responsibilities, such as line cleaning, cellar deep clean and stock takes and ordering, as and when required.

• To go the extra mile, leading by example to the rest of the team that displays the characteristics and qualities that makes you ideal for the role.

Skills & Experience Requirements

• Exceptional organisational and time management skills.

• Excellent communication skills, both with internal team members and customers.

• Ability to deliver exceptional customer service.

• Previous experience of the internal workings of a high volume bar and the responsibilities associated with it.

• Previous experience of being compliant with your employer's policies and Health & Safety procedures.

• An ability to multi-task and problem solve.

• An ability to work independently, but also to know when it’s time to call in support on a task/decision.

• Excellent interpersonal skills and an ability to clearly communicate the brand’s key values and proposition.

• Passion for food, beverage and genuine hospitality.

Why come and work for us?

Wiper and True is a brewery dedicated to making Beautiful Beer and providing an extraordinary place to work and visit. Our employees enjoy a work culture that promotes trust, inclusivity, team-work and a continuous drive to improve and support each other.

Wiper and True is a registered Living Wage Employer and our benefits include cycle-to-work and tech schemes, beer and merchandise allowance, family and friends discounts on products and at our taproom, and opportunities for continuous professional development. Flexible working and job-shares will be considered.

We are an equal opportunities employer. We welcome applicants from all backgrounds and communities.

Location:Wiper and True, Arnolfini Café Bar, 16 Narrow Quay, Bristol BS1 4QA

Salary:£14.30 per hour

Hours:Minimum of24 hours per week, potential for more during busy periods. The venue is open 7 days a week, so rota is over this period and includes evenings and weekend work.