Bar Staff

Big Smoke Gatwick; Horley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Tronc

Cash gratuities

NEST pension

Free meals on duty

ARE Reward Hub

Employee Assistance Programme

28 days annual leave

Staff referral bonus

Job summary

ARE Ltd in the UK airport hospitality sector is seeking energetic individuals for an hourly restaurant/bar role in Horley. You will deliver professional, friendly service, work with the back-of-house team, and uphold high hospitality standards to enhance the customer experience.

Applicants should have a good level of English and Maths, be willing to learn health and safety and food standards, and follow processes under pressure.

Qualifications

• A good level of general education, including English and Maths.
• Willingness to learn about health and safety and food standards.
• Ability to follow processes and maintain service levels under pressure.

Responsibilities

• Serve customers in a professional, friendly manner.
• Maintain knowledge of food and beverage products.
• Collaborate with team to ensure smooth restaurant and bar operations.

Skills

Customer service

English

Teamwork

Education

English and Maths

Job description

Overview

We are a family-run UK business that operates food and beverage outlets in airports, creating exceptional experiences for every customer. We are looking for committed and enthusiastic individuals to join our team.

The site has a lively atmosphere with a family-friendly approach, and we pride ourselves on putting people at the heart of what we do. Our staff are central to our success, and we’re looking for team players passionate about food and beverages and dedicated to delivering exceptional customer service.

The Role

In this hourly paid role, you’ll play a key part in delivering an outstanding restaurant bar experience, working closely with the back-of-house team to provide first-class service. You’ll be responsible for ensuring our customers are served in a professional, friendly, and courteous manner while promoting sales and maintaining our high hospitality standards.

Key Responsibilities

• Serve all customers in a professional and friendly manner, addressing any requirements or concerns.
• Maintain a comprehensive knowledge of all food and beverage products available.
• Collaborate with your team to ensure the smooth running of the restaurant and bar.

Requirements

We are looking for outgoing, engaging, and enthusiastic individuals who are passionate about delivering high-quality service in a fast-paced environment.

To be successful in this role, you’ll have:

• A good level of general education, including English and Math's.
• A willingness to learn about health and safety and food standards.
• The ability to follow processes and maintain service levels under pressure.

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious,passionateand resilient
• Responsible,hard-workingand keen to help others
  Willing to show up, be positive and have FUN!

Please note:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will help you obtain. The application process requires the production of a valid passport, a criminal record check, and five years of personal/employment references.

Salary & Benefits

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Access to the ARE Reward Hub from day one, offering discounts and perks across hundreds of retailers.
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.