Bar Manager

The Glee Club; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular live event venue in Cardiff is seeking a confident Bar Manager to lead a team in a fast-paced environment. Responsibilities include training staff, managing bar operations, ensuring compliance with legislation, and driving sales through excellent customer service. The role requires a Personal Licence holder with experience in hospitality, a proactive attitude, and strong communication skills. Seasonal hours vary based on events, with opportunities for additional productivity bonuses.

Benefits

Potential productivity bonuses

Inclusive workplace culture

Opportunities for staff development

Qualifications

• Must hold a Personal Licence and have experience managing a team.
• Good communication skills to interact with team and customers.
• Capability to handle busy shifts and staff motivation.

Responsibilities

• Train new staff and ensure they meet performance standards.
• Monitor and manage wage spend while staffing appropriately.
• Manage cash, tills, and maintain cleanliness of the bar.
• Drive sales and address customer complaints efficiently.

Skills

Personal Licence holder

History of people management

Good verbal communicator

Attention to detail

Experience in dealing with the general public

Sound decision making

Ability to drive sales

Experience in hospitality and bar work

Confident and friendly personality

Ability to cope serving on a busy bar

Job description

IMPORTANT : Must be 18+, must be available to work weekends and evenings, including 31st December.

Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks / Q&A & spoken word. Described by The Guardian as “enormously well-regarded”, we pride ourselves on a commitment to excellence & innovation in live events.

We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles. Just like our venues are designed for everyone, so is our workplace, and we work hard to create an inclusive culture for everyone.

The Glee Club Cardiff is located in Mermaid Quay, in Cardiff Bay. We have a 450 seat auditorium, where we hold our live stand up comedy shows every Thursday, Friday & Saturday evening. We also host touring comedy shows and live music, drag & spoken word during the week.

Wage : £13.64 ph + productivity scheme, up to £1.50 extra per hour if targets are hit.

Paid : Every 4 weeks

Term : 3 months probation

Hours : Seasonal hours. Must be available to work on Fridays & Saturdays and 31st December. In the spring, autumn & winter months could be 20 - 35 hours a week, in the summer 15 - 20 hours.

What we are looking for: We are looking for someone confident and hardworking that can capably manage a team of up to 8 bar staff. You must be good at working under pressure, capable and confident dealing with any issues that occur and be able to make quick, reasonable decisions to solve potential problems.

Bar Manager Job Roles + Responsibilities

• Train any new staff and monitor progress. Retrain returning seasonal staff on any new processes.
• Implementing changes where necessary to increase sales or operations, i.e. cleaning rotas, training sessions, etc.
• Monitor wage spend and ensure you are appropriately staffed.
• Suggest ideas for increasing sales, profit and staff development.
• Responsible for tills, the safe and cash management – ensuring everything balances every night.
• Plan shifts so all staff know exactly what they need to be doing.
• Carry out regular line cleans.
• Maintain cleanliness of the bar and cellar.
• Ensure the bar and cellar areas are prepared for stock takes.
• Carry out regular internal stock takes.
• Adhering to licencing and safety legislation.
• Assist with stock takes and explaining and resolving any discrepancies.
• Purchase and order stock, and work with external stock takers to ensure GP’s are met.
• Check deliveries into the club and input onto relevant systems.
• Manage and record waste and guest drinks effectively.
• Have a strong knowledge of drinks and keep up with trends.
• Serve on the bar with staff, assist with clean up etc.
• Greet customers in a friendly manner, deal with any issues / complaints efficiently.
• Ensure the table service app is updated every shift and functioning correctly.
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Required Skills and Qualifications

• Personal Licence holder
• History of people management
• Good verbal communicator
• Attention to detail
• Experience in dealing with the general public
• Sound decision making / problem solving / information processing ability
• Ability & enthusiasm to drive sales
• Previous experience in hospitality and bar work
• A confident and friendly personality and the ability to build strong working relationships with staff and rapport with customers.
• The ability to cope serving on a busy bar, managing and motivating staff

The Venue

The Glee is an exciting and vibrant group of live comedy and music venues that have been operating successfully since 1994, and we are continuing to grow. Our close, and welcoming team is focused on providing excellent service to our customers.

We have a 450 seat auditorium, where we hold our live stand up comedy shows every Thursday, Friday & Saturday evening. We also host touring comedy shows and live music during the week.

Typical shift

The venue is open every Friday & Saturday and on various days during the week for tour shows. You will be expected to work most of the shows. A typical shift will start at 5pm and be done by 11pm. It is your responsibility to keep the staff motivated and to lead by example.

Productivity Bonus

We operate a discretionary productivity bonus, where if the shift hits a certain productivity score by being staffed efficiently, hourly staff working that night can get up to an extra £1.50 per hour in their pay.