Bar Attendant - Crowne Plaza Stratford Upon Avon - Stratford-upon-Avon

Valor Hospitality; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality management company is seeking an enthusiastic Bar Staff member in Stratford-upon-Avon. Responsibilities include serving drinks, ensuring customer satisfaction, managing transactions, and maintaining cleanliness in the bar area. Ideal candidates will have previous hospitality experience and strong communication skills in English. Join us in creating memorable experiences for our guests while adhering to company policies and health regulations.

Qualifications

• Previous hospitality or retail experience focused on memorable customer experiences.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Serve alcoholic and non-alcoholic beverages following policies.
• Provide excellent customer service consistently.
• Handle cash and guest accounts professionally.
• Maintain cleanliness of bar and service areas.
• Prepare for shifts using a checklist.
• Manage bar stock effectively.
• Adhere to health and safety regulations.
• Support the Food & Beverage department as needed.

Skills

Customer service

Attention to detail

Communication skills

Job description

Job Responsibilities

• Crafting Delight: Serve up a delightful mix of alcoholic and non‑alcoholic beverages, following hotel policy and liquor licensing laws. Suggest exciting options.
• Service Excellence: Weave your excellent customer service consistently, making every interaction an enjoyable experience for our guests.
• Transaction Savvy: Handle cash, credit cards, and guest accounts with finesse, following our company procedures.
• Spotless Setup: Keep the Bar and service areas clean and ready to impress.
• Shift Ready: Prepare for your shift using our department's checklist, ensuring you're ready to create delightful experiences.
• Stock Management: Rotate and display Bar stocks like a pro, ensuring all products are served in top‑notch condition.
• Safety First: Strictly observe Health and Safety and Food Hygiene regulations, because safety is our top priority.
• Team Player: Take on additional duties to support the Food & Beverage department, whether it's helping with table service, food, or training our team members.

Candidate Qualifications

• Previous hospitality or retail experience where you focused on making customer experiences memorable.
• Previous Customer Service experience where you excelled in creating enjoyable moments.
• Language Proficiency: Good understanding of written and spoken English - because clear communication is key!

Equal Opportunity Statement

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Company Overview

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.