Bar and Waiting Team Leader - Part Time

McMullen & Sons Ltd; Epping Forest; On-site; GBP 20,000 - 30,000; Part time

Job summary

A family-run pub company in Epping Forest is seeking a Bar & Waiting Team Leader to oversee guest service and team performance. The candidate should have supervisory experience and a passion for hospitality. Benefits include competitive salary, bonus scheme, and training programs. This role offers flexibility of 15-25 hours per week, ideal for those seeking a balanced work-life approach.

Benefits

Competitive salary

Achievable bonus scheme

Shift flexibility

Weekly pay

60% discounted meals while working

25% discount on food for friends on days off

Enhanced rate for Bank Holidays

Career development programs

Qualifications

• Prior experience in a supervisory role is essential.
• Possession of a personal license is preferred.
• Flexibility in working hours.

Responsibilities

• Oversee guest service to ensure needs are met.
• Train and motivate team members.
• Serve quality food and drinks in a friendly manner.
• Maintain cleanliness in all areas.
• Manage till transactions and stock controls.

Skills

Guest service anticipation

Team training and coaching

Sales maximization

Job description

If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as a Bar & Waiting Team Leader. We’re independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family – you’ll be respected, trained, coached and encouraged to grow in confidence, to achieve more than you thought you were capable of.

Bar & Waiting Team Leader

So, if you’re as passionate as we are about great pubs and would enjoy helping to create a warm welcoming atmosphere in a busy pub offering classic pub dishes and local events then you could be our next Bar & Waiting Team Leader at our Classic pub concept, an important part of the McMullen Family. We can offer you…

• A competitive salary
• An achievable bonus scheme
• Shift flexibility
• Weekly pay
• 60% discounted meals when you are working
• 25% discount on food and 20% off drinks for you and your friends on your day off
• Enhanced rate of pay for key Bank Holidays
• Family friendly policies including enhanced maternity and paternity pay
• A share of gratuities
• Fantastic career development through McMullen’s GROW Programme – currently over half of McMullen General Managers were promoted internally
• A valued position in a progressive company who treat people as a name, not a number

As a Bar & Waiting Team Leader you will be responsible for

People

• Oversee the Team Members guest service to ensure that the guest needs are anticipated by whomever they are served by, coaching and guiding where necessary
• Train, coach and guide Team Members in all aspects of the business
• Motivate and lead Team Members so as to create a good working atmosphere within the team and in the business
• Assist the kitchen team when necessary to ensure quality product and service is delivered to the guest
• Demonstrate a high standard of personal hygiene and appearance as explained in the Staff Handbook and House / Concept uniform policy at all times

Guest

• Deliver outstanding guest service at all times throughout all aspects of the guest journey
• Serve quality food and drink to our guests as per Company standard in a warm and friendly manner
• Ensure the bar, floor and back of house areas are kept clean and tidy by overseeing the cleaning rota ensuring all tasks are completed to the expected standard, assisting the team when necessary
• Anticipate and resolve all guest requests and complaints immediately, and in a professional manner, communicating issues in the agreed way to the General Manager
• Complete the Figure of 8 Management walk every shift
• Oversee opening and closing procedures ensuring that all tasks are completed to House standard

Sales

• Assist the guest in their choice of drink and food range available, offering up-sales, add-on sales and premium products as and when appropriate to maximise sales
• Coach and guide the Team Members during service to ensure they are focussed on maximising sales opportunities
• Assist in delivering the sales targets set for the House

Profit

• Oversee that all till transactions, including cash/cheque/credit card payments and the teams tips are in accordance with Company and house management policy
• Completion of opening and closing cash handling procedures in a safe and secure manner
• Maintain stock controls, complete stock taking activities and report any stock losses or gains to the Manager
• Assist in delivering the financial targets set for the House
• Ensure that yourself and all Team Members adhere to licensing laws, food safety policies, health and safety procedures and Company policies
• Maintain the security of the business during pre-opening, service and closing duties
• Undertake additional tasks not directly specified above as deemed appropriate for the role undertaken to ensure all our guests expectations are exceeded

Prior experience within a supervisory role is essential and a personal license, however full training will be given through the McMullen GROW Programme both in house and at our Training and Development Centre in Hertford.

Contract will be flexible 15-25 hours.