Bar and Waiting Team

Loungers plc; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK-based hospitality group is seeking a Front of House Team Member in Gloucester. The role requires enthusiasm for customer service, effective communication abilities, and a passion for hospitality. You'll be responsible for welcoming customers and ensuring a great experience during their visits. Competitive perks include tips, staff discounts, and opportunities for personal development.

Benefits

Tips shared equally

Paid breaks

50% off food and drinks

28 days holiday pro rata

Company pension scheme

Personal development opportunities

Qualifications

• Show enthusiasm and adaptability to various customer situations.
• Possess excellent communication skills to build rapport.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Make customers feel welcome and comfortable.
• Collaborate with team to ensure customer satisfaction.
• Deliver great service during 14 shifts.

Skills

Energy and personality

Passion for hospitality

Good communication skills

Self-motivated

Job description

Overview

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

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