Bar and Waiting Apprenticeship

Mitchells & Butlers plc; Gloucester; Remote; GBP 15,000 - 18,000; Full time

Benefits offered by this job

33% brand-wide staff discount

20% discount for friends and family

Pension scheme

28 days paid holiday

Free shares

Wagestream access

Opportunities to progress with further

Job summary

Mitchells & Butlers plc is recruiting for a Hospitality Team Member apprenticeship role in the UK. You will train on the job to become a full team member in front-of-house operations, delivering warm, personalised service while learning the menus and brand standards.

The apprenticeship runs for 15 months, with mentoring and work-based training. You will gain a nationally recognised qualification and start contributing to restaurant operations from day one.

Qualifications

• No experience required; training provided for front of house roles.
• Apprenticeship leads to a nationally recognised Hospitality Team Member Level 2.

Responsibilities

• Offer a warm welcome and farewell to guests and explain service cycle, products, and offers.
• Provide personalised recommendations to meet guest needs and preferences.
• Remember guest preferences and engage in meaningful conversations.
• Ensure guests are enjoying their meal and discuss feedback surveys.
• Deliver fast, efficient service and handle queries and complaints promptly.
• Maintain clear communication with the team to ensure outstanding service.
• Participate in team meetings and contribute ideas.
• Keep front of house, outdoor and toilet areas clean and tidy.
• Complete training modules and e-learning as required.
• Adhere to brand standards, licensing laws and company policies.

Education

Hospitality Team Member Level 2 Apprenticeship

Job description

Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.

As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.

Responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Participate and contribute to team meetings, offering your valuable insights.
• Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.
• Always adhere to brand standards, licencing laws and all company policies and procedures.

You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.

At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!

What your apprenticeship includes

• You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

Benefits for Mitchells and Butlers staff

• Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
• A massive 33% discount across all our brands.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Discounts on gym memberships.
• Team Socials - work hard, play hard!
• On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Wage will be

• 16-20 year olds: £10.85 per hour
• 21+ year olds: £12.71 per hour

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.