Bar and Front of House Staff

Queen Mary's College; Basingstoke; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned educational institution in Basingstoke seeks enthusiastic bar staff to offer exceptional customer service. Responsibilities include serving beverages during events, maintaining cleanliness, and assisting with venue security. Ideal candidates are over 18, possess good communication skills, and are eager to learn in the hospitality sector. Experience in bar work is desirable but not mandatory. Evening and weekend availability is essential.

Qualifications

• An interest in the entertainment and hospitality sector.
• Age 18 or older.
• Willingness to work evenings and weekends.

Responsibilities

• Serve customers with beverages and confectionery.
• Maintain cleanliness of the bar and foyer area.
• Assist in ensuring building security.
• Act on comments raised by customers.

Skills

Good communication skills

Attention to detail

Ability to work independently

Computer literate

Tools

POS system

Job description

To assist with the delivery of bar and front of house services within Central Studio and QM Hall venues. To comply with related laws and good practice.

Accountable to: Licensee and Commercial Operations Manager.

Key outcomes

• A high level of customer service
• Maintain a healthy and safe working environment
• A high degree of efficiency and accuracy in serving customers or handling cash

Bar Responsibilities

• Serve customers with beverages and confectionery before, during the interval and after all performances in either the Central Studio or Queen Mary's Hall bars.
• Cover the bar for the duration of the performance.
• Prepare interval drinks as and when required.
• Maintain the cleanliness of the bar and foyer area throughout the performance.
• Thoroughly clean the bar foyer area and dispose of bottles at the close of business.
• Restock the drinks coolers to ensure the bar is always fully stocked.
• Advise the Commercial Operations Manager and Licensee of any stock deficiencies.
• Carry out cleaning of bar equipment as and when required.
• Carry out any other duty as may reasonably be requested by the Commercial Operations Manager.

Front of House Responsibilities

• Ensure a high level of customer service during performances.
• Liaise with performers and technicians to ensure that all shows are performed in a healthy and safe environment, ensure they start on time and run as smoothly as possible.
• Act upon, or refer to the Commercial Operations Manager, any comments or issues raised by customers.
• Assist in ensuring that building security is maintained in all Front of House and Back Stage areas throughout the show, within procedures detailed in Central Studio's operational guidelines.
• Assist with the complete evacuation of the public spaces of Central Studio or QM Hall should the necessity arise.

We are looking for an enthusiastic and dependable bar staff who strive to deliver excellent customer service. You need to be confident and ready to get stuck into everything with a can‑do attitude. The ideal applicant for this role is someone wishing to gain further experience in the leisure and hospitality sector. The role is fast-paced, so you will need to match this with energy and enthusiasm.

Essential Criteria

• An interest in the entertainment and hospitality sector
• Good communication skills
• Age 18 or older
• The ability to work independently and use initiativeWillingness and availability to work evenings and weekends
• Attention to detail
• Good administration skills
• Computer literate and experienced using a POS or leisure management system

Desirable Criteria

• Experience in bar, retail or hospitality work.

About the Venue

Queen Mary's College operates several income-generating facilities across the college's vibrant 25‑acre campus, including a leisure centre, theatre, esports arena, recording studio and facility lettings. While the college’s primary goal remains its educational objectives, there is an opportunity to increase income and strengthen its reputation by making its facilities and activities available to the community. Central Studio is a small, state‑of‑the‑art theatre in Basingstoke, located on the campus of Queen Mary’s College. The Studio hosts a wealth of events and performances including comedy, dance, drama, live music, children’s theatre and interactive workshops. The venue is suitable for commercial, professional, amateur and community performances, arts and educational organisations, dance schools, conferences, training sessions, meetings, parties, rehearsals and more.