Banking Representative - Bromley

Metro Bank; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bank in London is seeking a dedicated customer service representative to provide exceptional service and build strong customer relationships. The role involves working in a team to meet customer demands, ensuring compliance and undergoing thorough training. The ideal candidate should possess strong attention to detail and proficiency in customer service. This position offers a competitive salary, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Extensive training opportunities

Career advancement opportunities

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role.

Responsibilities

• Provide exceptional customer service by understanding product and service suitability.
• Work as part of a team, prioritising tasks based on customer demand.
• Stay compliant with regulatory and non-regulatory training.

Skills

Customer relationship building

Attention to detail

Understanding of banking risks

Proficiency in Microsoft Office

Customer service experience

Job description

Responsibilities

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training

Metro Bank Bromley is a Monday - Saturday store. We are currently recruiting for full time, 37.5 hours across 5 days. For Monday - Saturday stores, work‑life balance matters to us. Our full‑time colleagues work from 8:45am - 5:15pm or 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible.

We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

Qualifications & Skills

• Ability to build effective customer relationships in a fast‑paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.

Benefits

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long‑standing relationships.

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training to build your knowledge and skills.
• Internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.