Banking Job - Mandarin Speaking Assistant Customer Due Diligence - London - ww

First People Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Mandarin Speaking Assistant Customer Due Diligence to work in Glasgow. The ideal candidate will handle customer queries, market banking products, and maintain customer relationships. Fluency in Mandarin and English is crucial, along with a degree in Finance, Economics, or Accounting, and preferably some experience in banking. This permanent position offers 35 hours of work per week with a salary depending on experience.

Qualifications

• Degree educated in Finance, Economics or Accounting.
• Fluency in Mandarin and English is essential.
• Experience in banking is preferred.

Responsibilities

• Handle customer queries and implement customer contact strategy.
• Process new account applications and maintain customer relationships.
• Market and promote banking products in local markets.

Skills

Fluent in Mandarin

Excellent English communication skills

Good problem-solving skills

Good marketing or sales skills

Attention to detail

Team player

Education

Degree in Finance, Economics or Accounting

Job description

Mandarin Speaking Assistant Customer Due Diligence

Salary: Depending on experience

Location: Glasgow

Employment type: Permanent

Start date: ASAP

Working hours: 35 hours per week

To be successful in this role our client has said it is essential that candidates:

• Are fluent in Mandarin
• Are comfortable with the location in Glasgow

What You'll Be Doing

• Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long‑term relationships with customers
• Implement business and commercial strategy and fulfil all targets set out by the bank
• Assist with the on‑going Customer Due Diligence (CDD) review
• Process new account applications, account closures, and changes of customer information
• Maintain customer relationships and cross‑sell relevant products and services
• Market and promote the bank’s products in the target local business and commercial markets
• Support the team with MI reporting and KPI tracking related work
• Ensure all activities meet the bank’s internal policies, procedures, and all regulatory and mandatory requirements at all times
• Act as coordinator for projects with second and third line of defence
• Undertake ad‑hoc tasks when required

The Skills You'll Need to Succeed

• Degree educated in Finance, Economics or Accounting
• Proven track record in a similar business stream
• Experience in banking is preferred
• Knowledge of retail banking products and processes is preferred
• Good problem‑solving skills
• Good marketing or sales skills
• Excellent English and Mandarin communication skills
• Team player
• Attention to detail

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.