Banking Customer Service Pro – In-Branch & Digital Help

HSBC; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank in Leeds is seeking a Customer Service Representative to deliver outstanding service to customers. In this full-time position, you will engage with customers, process transactions, and educate them on digital banking solutions. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer experiences. You will benefit from comprehensive training and a supportive work environment, with a competitive starting salary and extensive benefits.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations with customers.
• Take ownership of customer inquiries through to resolution.
• Adaptability to a continuously changing environment.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions accurately.
• Educate customers on self-service devices and digital banking.
• Collaborate with the Branch team to improve workflows.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Resilience

Job description

A leading global bank in Leeds is seeking a Customer Service Representative to deliver outstanding service to customers. In this full-time position, you will engage with customers, process transactions, and educate them on digital banking solutions. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer experiences. You will benefit from comprehensive training and a supportive work environment, with a competitive starting salary and extensive benefits.