Banking Customer Service Pro – In-Branch & Digital Help

HSBC; Kingston upon Thames; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution seeks a Customer Service Representative in Kingston upon Thames to deliver exceptional customer service in a busy branch environment. You will engage with customers, process transactions, and educate them about digital banking solutions. The position offers a minimum starting salary of £24,000, over six weeks of holiday, and various employee benefits, including a pension plan, healthcare, and discounts. Resilience and effective communication skills are essential for success in this role.

Benefits

Over six weeks’ holiday

Employee discounts

Employer pension contribution

BUPA healthcare

Life assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Proven ability to engage in effective conversations and build strong connections.
• Take ownership of customer inquiries through resolution.
• Resilience in a continuously changing environment.

Responsibilities

• Provide face-to-face customer service in a busy branch.
• Process a wide range of transactions accurately.
• Support customer education on self-service devices and digital platforms.
• Collaborate with the branch team to improve customer experiences.

Skills

Excellent communication skills

Empathy

Attention to detail

Job description

A leading financial institution seeks a Customer Service Representative in Kingston upon Thames to deliver exceptional customer service in a busy branch environment. You will engage with customers, process transactions, and educate them about digital banking solutions. The position offers a minimum starting salary of £24,000, over six weeks of holiday, and various employee benefits, including a pension plan, healthcare, and discounts. Resilience and effective communication skills are essential for success in this role.