Banking Customer Service Pro – In-Branch & Digital Help

HSBC; Caernarfon; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution in Wales is seeking a Customer Service Representative to provide exceptional face-to-face service in a busy branch environment. Successful candidates will demonstrate excellent communication skills and a passion for customer experience. The role includes full training and a competitive salary starting at £24,000, along with a robust benefits package. This position promotes a diverse and inclusive workplace, welcoming applicants from all backgrounds.

Benefits

Over six weeks’ holiday

Access to employee discounts

Market-leading employer pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Provide exceptional face-to-face customer service in a timely manner.
• Process a wide range of transactions with a high degree of accuracy.
• Educate customers about self-service devices and digital banking platforms.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Resilience

Job description

A leading financial institution in Wales is seeking a Customer Service Representative to provide exceptional face-to-face service in a busy branch environment. Successful candidates will demonstrate excellent communication skills and a passion for customer experience. The role includes full training and a competitive salary starting at £24,000, along with a robust benefits package. This position promotes a diverse and inclusive workplace, welcoming applicants from all backgrounds.