Banking Customer Service & Digital Education Advisor

HSBC; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant to join their team in Slough. The role involves providing exceptional service, educating customers on digital banking and fraud awareness, and supporting those with complex needs. Candidates should possess strong communication skills and a customer-oriented approach. Full training will be provided, and the position offers a competitive salary of £26,000 plus various perks including holidays, healthcare, and a pension scheme.

Benefits

Over six weeks' holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills.
• Ability to resolve customer enquiries effectively.
• Resilient in a changing environment.

Responsibilities

• Serve as the first point of contact for customers.
• Educate customers on HSBC digital services and fraud awareness.
• Support vulnerable customers with complex needs.

Skills

Excellent communication skills

Ability to take ownership

Resilience to change

Job description

A leading financial institution is seeking a Customer Service Consultant to join their team in Slough. The role involves providing exceptional service, educating customers on digital banking and fraud awareness, and supporting those with complex needs. Candidates should possess strong communication skills and a customer-oriented approach. Full training will be provided, and the position offers a competitive salary of £26,000 plus various perks including holidays, healthcare, and a pension scheme.