Banking Customer Service & Digital Education Advisor

HSBC; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank in the United Kingdom is looking for a Customer Service Consultant to provide outstanding service and educate customers on digital platforms. You will engage with customers, build strong connections, and help those in vulnerable situations. The position offers an attractive starting salary of £26,000 plus benefits including over six weeks' holiday, performance bonus, and healthcare. This role is full-time with 35 hours a week and includes comprehensive training.

Benefits

Over six weeks’ holiday

Access to 30,000+ employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Provide outstanding service and educate customers on digital platforms.
• Play a pivotal role in customer service and fraud awareness.
• Support customers in vulnerable situations and more complex needs.

Skills

Excellent communication skills

Customer experience ownership

Empathy

Resilience

Job description

A leading global bank in the United Kingdom is looking for a Customer Service Consultant to provide outstanding service and educate customers on digital platforms. You will engage with customers, build strong connections, and help those in vulnerable situations. The position offers an attractive starting salary of £26,000 plus benefits including over six weeks' holiday, performance bonus, and healthcare. This role is full-time with 35 hours a week and includes comprehensive training.