Banking Customer Service & Digital Education Advisor

HSBC; Camberley; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank is looking for a Customer Service Consultant to provide exceptional service and support to customers in Camberley. In this full-time role, you will engage with customers, helping them navigate digital banking and ensuring financial inclusion. Strong communication skills and a genuine desire to assist others are essential. The position comes with a competitive salary of £26,000 plus benefits, including annual bonuses, extensive holiday, and a flexible benefits platform.

Benefits

Over six weeks’ holiday

Employee discounts

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrates excellent communication skills to engage effectively.
• Ability to resolve customer inquiries and exceed expectations.
• Resilient in a continuously changing environment.

Responsibilities

• Be the first point of contact for customers, delivering exceptional service.
• Educate customers on digital services and fraud awareness.
• Support customers in vulnerable situations with personalized care.

Skills

Excellent communication skills

Ability to engage in effective conversations

Resilience to changing environments

Job description

A leading global bank is looking for a Customer Service Consultant to provide exceptional service and support to customers in Camberley. In this full-time role, you will engage with customers, helping them navigate digital banking and ensuring financial inclusion. Strong communication skills and a genuine desire to assist others are essential. The position comes with a competitive salary of £26,000 plus benefits, including annual bonuses, extensive holiday, and a flexible benefits platform.