Banking Customer Experience Specialist (Branch & Phone)

Banco Santander; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading bank in Greater London is seeking a Customer Experience Advisor for their Hornchurch branch. This full-time role requires a strong customer service background, effective communication, and the ability to solve problems. The successful candidate will build relationships, assist with transactions, and identify ways to improve customer experience. The position offers a starting salary of £26,161 plus benefits and is a great opportunity for those who are passionate about providing exceptional service.

Benefits

£500 annual cash allowance for benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transaction queries and servicing.
• Answering customer calls into our contact centre.

Skills

Proven ability to deliver outstanding customer service

Effective communication skills

Teamwork

Flexibility

Job description

A leading bank in Greater London is seeking a Customer Experience Advisor for their Hornchurch branch. This full-time role requires a strong customer service background, effective communication, and the ability to solve problems. The successful candidate will build relationships, assist with transactions, and identify ways to improve customer experience. The position offers a starting salary of £26,161 plus benefits and is a great opportunity for those who are passionate about providing exceptional service.