Banking Customer Care Specialist - Service & Guidance

Honeycomb; Enniskillen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected bank in Northern Ireland is seeking a Customer Service Advisor to deliver exemplary service. The role involves matching clients with banking products, promoting digital banking channels, and ensuring compliance. Candidates should have experience in customer interaction, strong communication skills, and a positive, organized approach. This is a temporary, ongoing position in a supportive team setting.

Qualifications

• Previous experience in a role involving direct customer interaction.
• Friendly, enthusiastic, and motivated with a positive outlook.
• Strong communication skills and ability to build rapport quickly.
• Organised and detail-conscious with effective time management.

Responsibilities

• Deliver first-class service to ensure customers feel supported.
• Match customers with appropriate banking products.
• Promote online and self-service banking channels.
• Handle transactions with accuracy.
• Foster a supportive and efficient team environment.

Skills

Strong communication skills

Customer interaction experience

Organised and detail-conscious

Ability to build rapport

Job description

A respected bank in Northern Ireland is seeking a Customer Service Advisor to deliver exemplary service. The role involves matching clients with banking products, promoting digital banking channels, and ensuring compliance. Candidates should have experience in customer interaction, strong communication skills, and a positive, organized approach. This is a temporary, ongoing position in a supportive team setting.