Banking Customer Care Specialist — Hybrid Role

Barclays UK; Knutsford; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading banking institution in Knutsford seeks a Specialist Customer Service Advisor to provide exceptional customer service and resolve complex customer inquiries. This hybrid role involves working one day a week in-office and requires strong communication skills and a proactive approach to customer needs. The ideal candidate will possess telephony experience and knowledge of Microsoft packages, while being committed to Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship.

Qualifications

• Experience in providing customer service, preferably in a banking environment.
• Strong telephony skills and ability to handle complex inquiries.
• Familiarity with risk and controls in customer service.

Responsibilities

• Provide customer service via chat, email, and phone.
• Resolve complex customer needs with personalized solutions.
• Collaborate with teams to enhance customer care processes.

Skills

Communication Skills

Knowledge of Microsoft packages

Telephony experience

Job description

A leading banking institution in Knutsford seeks a Specialist Customer Service Advisor to provide exceptional customer service and resolve complex customer inquiries. This hybrid role involves working one day a week in-office and requires strong communication skills and a proactive approach to customer needs. The ideal candidate will possess telephony experience and knowledge of Microsoft packages, while being committed to Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship.