Banking Customer Care Specialist (Full-Time)

Metro Bank Plc; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in Newbury is seeking a Banking Representative to provide exceptional customer service and interact with clients daily. You will be part of a supportive team, focusing on customer needs and ensuring compliance with regulations. The role offers a competitive salary, discretionary bonuses, and comprehensive benefits. Join us to build trust and develop relationships while advancing your career in the banking sector.

Benefits

Generous holiday allowance

Comprehensive benefits package

Internal opportunities for career advancement

Discretionary annual bonus

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role.
• Proficient in computer skills, including Microsoft Office.
• Experience in handling customer service queries is essential.

Responsibilities

• Interact with customers as the face of the bank.
• Provide exceptional service based on customer needs.
• Prioritize tasks against changing customer demands.
• Stay compliant with training and regulatory changes.

Skills

Ability to build effective customer relationships

Attention to detail

Understanding of risk implications

Proficient in Microsoft Office

Job description

A leading banking institution in Newbury is seeking a Banking Representative to provide exceptional customer service and interact with clients daily. You will be part of a supportive team, focusing on customer needs and ensuring compliance with regulations. The role offers a competitive salary, discretionary bonuses, and comprehensive benefits. Join us to build trust and develop relationships while advancing your career in the banking sector.