Banking Customer Care Specialist

Barclays UK; Cramlington; On-site; GBP 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor to enhance customer experiences and provide resolutions in their retail banking branch. The ideal candidate will have a strong background in customer service and interpersonal skills. Responsibilities include handling customer inquiries, collaborating across teams, and complying with internal policies. The position offers a competitive salary of £26,500 along with a comprehensive benefits package, training, and opportunities for career growth.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality environments.
• Ability to collaborate across multiple digital channels.
• Strong problem-solving skills to resolve customer inquiries.

Responsibilities

• Provide resolutions for customer queries and personalize interactions.
• Support internal stakeholders to meet client needs.
• Execute work requirements timely and to a high standard.

Skills

Customer service experience

Communication skills

Empathy

Job description

A leading financial institution is seeking a Customer Service Advisor to enhance customer experiences and provide resolutions in their retail banking branch. The ideal candidate will have a strong background in customer service and interpersonal skills. Responsibilities include handling customer inquiries, collaborating across teams, and complying with internal policies. The position offers a competitive salary of £26,500 along with a comprehensive benefits package, training, and opportunities for career growth.