Banking Customer Assistant

MARKS&SPENCER; Stirling; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount across M&S

Discretionary bonus schemes

Defined Contribution Pension Scheme

Life Assurance

Induction and training programmes

Wellbeing support

Volunteer day

Job summary

Marks & Spencer Simply Food in the UK is seeking a Store Manager to lead from the front in a fast-paced, high-volume environment, owning the store, driving performance, and delivering an outstanding customer journey.

You will coach managers, build high-performing teams, use data to unlock opportunities, and drive omnichannel capability while ensuring standards and profitability are maintained across the operation.

Job description

At M&S Simply Food, we're obsessed with delivering the very best in food quality, freshness, and customer experience. As a Store Manager, you'll lead from the front in a fast-paced, high-volume environment where standards, availability, and pace are everything. You'll take full ownership of your store, driving performance, leading your people, and ensuring every customer leaves with a great experience. This is a role for a confident, hands‑on leader who thrives on delivering results, building high‑performing teams, and bringing the M&S food offer to life every single day.

What you'll do:

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability - helping teams sell across all platforms and channels.
• Be the voice of your store - representing your people, saying it as it is and owning the follow‑through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are:

• A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

• 20% colleague discount across all M&S products and many of our third party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

We're hiring across London City Region rather than an individual store, meaning successful candidates will be considered for various management opportunities across the region offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.

Make your mark with M&S. Apply today and be part of our transformation today.

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